About the Role

Our Customer Experience team is often the only human moment in an otherwise digital customer journey. The CX team is the voice on the call, the reply to a DM, the person who follows up when something's gone wrong. We're looking for a Customer Support Executive who can hold that moment well: clear, warm, and genuinely helpful, whether the query is about a delayed order or a skin concern that needs careful handling. What You'll Actually Be Doing

1. Handle inbound and outbound customer calls, DMs, and social queries.
2. Resolve order, delivery, and product queries efficiently, aiming to fully close the loop on the first contact wherever possible.
3. Own the customer follow-up process for your cases by knowing when to follow up, how many times, and when a case needs to move further up the chain.
4. Recognise when a query needs specialist attention (for example, a skin concern) and escalate it through the correct path.
5. Keep accurate, complete records of customer interactions and orders in CHOSEN's database and order systems.
6.



Coordinate with internal teams such as Medical Queries and Logistics to resolve issues that need more than a first line answer.
7. Must take ownership in ensuring the Customer is completely addressed and satisfied.
8. Apply what you learn in training and coaching sessions consistently on real calls, not just during the module.

What We're Looking For

1. 1 to 2 years in customer service or client communication. D2C, e-commerce, or healthcare-adjacent experience is a plus, not a requirement.
2. Explicit verbal and written English, with the confidence to build it further through CHOSEN's own training program.
3. A natural, warm communication style is preferred.
4. Strong problem-solving instincts and comfort managing more than one thing at once.
5. Basic comfort with computers and messaging tools.
6. A genuine customer first mindset, and the maturity to handle sensitive conversations with care.
7. Flexibility to work rotational shifts.

Shift - Rotational Shift & Rotational week off. Not a night Shift role.

Skills - Team collaboration, Excellent English Communication, CRM Management

📌 Customer Support Executive (Chennai)
🏢 Wizaltia HR Solution
📍 Chennai