Company: Equilibrium Mind and Yoga (EQ)

Location: Remote | Work From Home

Employment Type: Full-time | 6 days a week

Working Hours: Sunday, 2:00 PM–11:00 PM | Monday–Friday, 8:00 AM–5:00 PM

Weekly Off: Saturday

Reporting To: Founder (Direct)

Lock-in Period: One year from the date of joining

Notice Period: 2 months after lock-in ends

About Equilibrium

Equilibrium (EQ) is a founder-led premium wellness company based in Mumbai, combining yoga, strength training, mindfulness, nutrition, and lifestyle coaching.

We have served 10,000+ individual clients and 100+ corporates, including Rabobank and Reliance, with a growing international client base across the US, Canada, the UK, Dubai, and Current Zealand.

About the Role

We are looking for a proactive, organised, and detail-oriented professional to join our team, take ownership of lead management, and support business operations, client experience, and growth initiatives.

Key Responsibilities

Customer Support & Lead Management

- You will be responsible for every incoming lead.
- You'll track and reply to enquiries coming in through WhatsApp, Instagram, LinkedIn, email and our website, and make sure each one is captured in the CRM.
- From there, you'll follow up in line with our sales process, set up consultation calls, keep lead stages updated as conversations progress, and maintain clear reports on lead conversion.

Business Assistance Alongside lead management, you will support the founder in keeping the business running smoothly. You'll help across these areas:

- Scheduling Assistance – founder's calendar, client sessions and trainer slots.
- Automation – CRM workflows, WhatsApp templates and reminders.
- Accounts – payment links, dues follow-up and the monthly sales register.
- Founder's Assistance – inbox, follow-ups, proposals and meeting notes.




- Chat Support – first point of contact for client queries.
- Client Journeys – onboarding, check-ins, feedback and renewals.
- Growth Projects – outreach, partnerships, events and new initiatives.

Reporting

- Daily: leads, consultations, follow-ups, payments, client issues.
- Weekly: conversions, renewals, collections, project status.

Client & Team Communication

- Follow up consistently with leads and clients to ensure timely responses.
- Coordinate effectively between clients, trainers, and internal team members.
- Ensure important information and updates are communicated on time.

Required Skills & Experience

- 1–3 years of experience in client support, operations, sales coordination, or administration.
- Ability to manage multiple client conversations while maintaining accurate follow-ups.
- Clear, polite written English and professional communication skills.
- Comfortable using CRM systems, Google Sheets, and payment tools.
- Strong ownership, organisation, and problem-solving skills.
- Ability to work independently and complete tasks without constant supervision.

Good to Have

- Experience in wellness, fitness, coaching, EdTech, or agency environments.
- Hands-on experience with automation or AI tools.
- Basic invoicing and GST knowledge.
- Experience working with premium or international clients.

Not a Fit: Candidates seeking primarily content creation or social media roles, or those who require step-by-step instructions for routine tasks.

Preferred Education A bachelor’s degree in any discipline is preferred. A BBA or a relevant degree is an added advantage but is not mandatory.

If you are someone who takes ownership, communicates clearly, and enjoys keeping people and processes organised, we’d love to hear from you.

Apply now to join Equilibrium and contribute to a growing premium wellness business.

📌 Customer Support & Founder’s Office Assistant (India)
🏢 Equilibrium
📍 India