- Company: Extramarks Education India Pvt. Ltd.

Location: Noida, Sec 136 Employment Type: Internship (full time conversion based on performance)

Duration: 3 Months for internship

Work Mode: 5 Days

Work Arrangement: Work From Office (WFO)

Qualification & Requirements

- Education: Bachelor’s degree
- Soft Skills: Excellent verbal and written communication, active listening, empathy, and robust problem-solving capabilities.
- Technical Skills: Proficiency with Operating Systems (Windows) , MS Word, Excel etc

- The primary responsibility is to act as the initial point of contact for schools reporting technical issues.
- The person will gather essential details, set expectations, and hand over the case to technical experts for remote or telephone resolution.

Key Responsibilities:

- Initial Contact & Communication: Make outbound calls or receive inbound calls from the school to log into their technical complaints and concerns.
- Information Gathering:



Collect and document basic, actionable information (e.g., school name, user details, exact error messages, device types) so technical experts can understand the context.
- Expectation Setting: Professionally inform the school that a specialized technical team will contact them shortly to resolve the issue over a remote session or on a call.
- Customer Service: Maintain a courteous, professional, and empathetic tone to ensure the client feels supported and informed while they await technical assistance.
- Excel Data Maintenance: Log every call accurately in a master Excel sheet, capturing fields like school ID, contact info, issue brief, and ticket status.

Pay: ₹9,000.00 - ₹10,000.00 per month

Benefits

- Food provided
- Paid sick time

Work Location: In person

📌 Customer Support Intern (Noida)
🏢 Extramarks Education India Private
📍 Noida