Zoop Energy operates in the EV and mobility ecosystem, offering services related to EV charging, vehicle challans, and other mobility solutions.

What You’ll Do

- Respond to customer queries across calls, emails, and digital channels.
- Assist customers with issues related to EV charging, challan payments, and related services.
- Help customers understand challan details, payment status, and resolution processes.
- Track and resolve customer complaints by coordinating with internal teams.
- Maintain records of customer interactions, issues, and resolutions.
- Follow up with customers to ensure timely resolution and a positive experience.
- Identify recurring issues and share feedback to improve customer experience.

What We’re Looking For

- 6 months prior experience in a similar customer support role would be preferred.
- Solid verbal and written communication skills.




- A customer-first mindset with positive problem-solving abilities.
- Basic computer skills and familiarity with spreadsheets.
- Willingness to learn, take ownership, and work in a fast-paced setting.
- Interest in EVs, automotive services, or digital platforms is a plus.

Why Should you join us?
- Gain hands-on experience in customer support and customer experience management.
- Work on real-world challenges across EV charging, challan payments, and mobility services.
- Learn how product, operations, and support teams collaborate to solve customer problems.
- Develop communication, problem-solving, and customer-handling skills.
- Be part of a growing mobility and energy ecosystem with opportunities to learn and take ownership.

📌 Customer Support Intern (Pune)
🏢 Zoop
📍 Pune