We are seeking a dedicated Customer Support Executive to join our team in the Mumbai region. The ideal candidate will be responsible for providing exceptional customer service and support to our clients through various channels, including email and phone. As a Customer Support Executive, you will play a crucial role in ensuring customer satisfaction and resolving inquiries efficiently.

Key Responsibilities

- Respond to customer inquiries via email and phone in a timely and professional manner.
- Provide accurate information regarding products and services to customers.
- Assist customers with their issues and provide solutions to enhance their experience.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to improve customer service processes and workflows.
- Identify and escalate complex issues to the appropriate departments when necessary.




- Stay updated on product knowledge and company policies to provide the best support possible.

Required Skills

- Robust communication skills, both verbal and written.
- Ability to handle customer inquiries with patience and professionalism.
- Familiarity with BPO processes and customer support systems.
- Proficiency in email communication and customer service tools.
- Problem-solving skills and a customer-oriented mindset. If you are passionate about helping customers and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity to join our team as a Customer Support Executive.

Industry

Banking

Department

Customer Service (Domestic)

📌 Customer Support Executive (Mira Bhayandar)
🏢 KNOWPLICITY RECRUITMENT AND TRAINING CONSULTANCY PRIVATE
📍 Mira Bhayandar