We are looking for customer-oriented and communication-focused Customer Support Executives who can independently manage a blended customer support process involving inbound calls, live chats, and email support. Candidates should have excellent communication and email-writing skills, strong problem-solving abilities, and the ability to handle customer escalations professionally while maintaining defined service-level agreements (SLAs).

1. KEY RESPONSIBILITIES & KRAS

- Blended Customer Support: Handle inbound (IB) calls, live chats, and customer emails efficiently.
- Email Management: Draft professional, grammatically correct, customer-friendly email responses.
- Customer Query Resolution: Understand customer concerns and provide accurate, timely resolutions.
- Escalation Management: Handle irate customers and sensitive situations with patience, empathy, and professionalism.
- SLA Adherence: Ensure customer interactions and queries are handled within defined turnaround times.
- Customer Experience: Maintain service quality and customer satisfaction across all communication channels.




- Follow-ups & Ownership: Ensure timely follow-ups and closure of pending customer queries.
- Process Compliance: Follow established SOPs, quality guidelines, and internal escalation procedures.

2. CANDIDATE REQUIREMENTS

- Minimum 1–2 years of experience in Customer Support / Customer Service.
- Prior experience handling inbound calls, emails, and live chats.
- Excellent written and verbal communication skills.
- Robust email drafting and comprehension abilities.
- Ability to handle irate customers and customer escalations.
- Good problem-solving and multitasking capabilities.
- Comfortable working in a target-driven and SLA-oriented environment.
- Candidates with a maximum notice period of 7–15 days preferred.

Pay: ₹25,000.00 - ₹30,000.00 per month

Experience

- Customer support: 2 years (Preferred)

Location:
- Gurugram, Haryana (Preferred)

Shift availability:
- Day Shift (Preferred)

Work Location: In person

📌 Customer Support Executive (CSE) (Gurugram)
🏢 Zanskar Health
📍 Gurugram