Company Description Accurate Risk Managers and Insurance Brokers is a premier Insurance Consulting and Risk Advisory firm, recognized as a leading Employee Benefits Consultant in the insurance sector. The organization delivers comprehensive solutions in Risk Management, Risk Mitigation, and Insurance Placement, tailored to complex and evolving client needs. With strong industry expertise and a commitment to quality, Accurate provides end-to-end services across the insurance lifecycle, from strategic advisory and program design to implementation and ongoing management.

This holistic approach offers clients customized risk solutions and value-driven insights that strengthen operational resilience and support long-term business goals.

Role Description The Customer Support Executive | General Insurance | Pune will handle day-to-day customer interactions related to general insurance products and services. This full time, on-site role in Pune City involves responding to customer inquiries, resolving service issues, and ensuring high levels of customer satisfaction through timely and accurate communication. The role includes managing online and phone-based support, coordinating with internal teams to address technical or policy-related questions, and maintaining detailed records of customer interactions and resolutions.

The executive will also assist in explaining policy features,



guiding customers through claims and endorsements, and providing proactive follow-up to enhance the overall customer experience.

Qualifications

- Robust customer interaction skills in Customer Support and Customer Service, with a focus on clear communication and problem resolution.
- Ability to manage Customer Satisfaction activities, including handling feedback, complaints, and follow-ups to improve service quality.
- Experience providing Online Support through email, chat, and web-based platforms, ensuring prompt and professional responses.
- Exposure to Technical Support within general insurance, including assisting customers with policy details, documentation, and claims processes.
- Good understanding of general insurance concepts; prior experience in insurance or financial services is preferred.
- Proficiency in MS Office and basic CRM tools; ability to maintain accurate records and reports.
- Strong organizational skills, attention to detail, and the ability to manage multiple customer queries efficiently.
- Diploma or bachelor’s degree in any discipline; relevant certifications in insurance or customer service will be an advantage.
- Comfort working in an in office, team-oriented environment in Pune City, with a customer-centric mindset.

📌 Customer Support Executive | General Insurance | Pune
🏢 Accurate Risk managers and Insurance Brokers
📍 Pune