We are seeking a dedicated Customer Support Executive to join our team in Maharashtra. The ideal candidate will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met efficiently and effectively. This role is crucial in maintaining customer satisfaction and fostering long-term relationships with our clients.

Key Responsibilities

- Handle customer inquiries and provide accurate information regarding products and services.
- Assist customers with medical billing queries and ensure timely resolution of issues.
- Manage customer interactions through various channels, including phone, email, and chat, in a blended process environment.
- Collaborate with team members to improve customer service processes and enhance the overall customer experience.
- Maintain detailed records of customer interactions and transactions.




- Identify and escalate complex issues to the appropriate departments for resolution.
- Participate in training sessions to stay updated on product knowledge and customer service best practices.

Required Skills

- Strong communication skills, both verbal and written.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Familiarity with medical billing processes is a plus.
- Experience in an international BPO setting is preferred.
- Proficiency in customer service software and tools.
- A positive attitude and a passion for helping others. If you are a motivated individual with a passion for customer service and a desire to grow within a agile team, we encourage you to apply for this exciting opportunity.

Industry

Financial Services

Department

Sales / BD

📌 Customer Support Executive (Kalyan)
🏢 Conviction
📍 Kalyan