We are seeking a dedicated and enthusiastic Customer Support Executive to join our team in the Delhi-NCR region. The ideal candidate will have a passion for providing exceptional customer service and will be responsible for assisting customers with their inquiries and resolving issues related to our services. This role requires effective communication skills and the ability to work in a fast-paced environment, particularly in international processes.

Key Responsibilities

- Handle inbound and outbound calls to assist customers with their queries and provide solutions in a timely manner.
- Maintain a high level of professionalism and customer service during all interactions.
- Collaborate with team members to ensure customer satisfaction and resolve any issues that may arise.
- Document customer interactions and feedback accurately in the system.
- Work flexible hours, including night shifts, to accommodate international clients.




- Stay updated on product knowledge and company policies to provide accurate information to customers.

Required Skills

- Robust verbal communication skills in English.
- Experience in customer support, customer service, call center, or BPO environments.
- Ability to handle calls related to international processes, including US and UK clients.
- Familiarity with airline ticketing processes is a plus.
- Ability to work in a team and independently.
- Flexibility to work night shifts as required. If you are looking for an opportunity to grow in a dynamic environment and have a passion for helping customers, we encourage you to apply for this position. Join us in delivering outstanding service to our clients and making a difference in their experience with our company.

Industry

Pharma / Biotech

Department

Quality (QA - QC)

📌 Customer Support Executive (Delhi)
🏢 D7CODE Technologies
📍 Delhi