We are seeking a dedicated Customer Support Executive to join our team in Uttar Pradesh. The ideal candidate will have a strong background in customer service, particularly in an international process environment. This role is crucial for ensuring that our customers receive the highest level of service and support.

As a Customer Support Executive, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, and providing solutions to their issues. You will work closely with the quality assurance team to maintain service standards and improve customer satisfaction. Your ability to communicate effectively and empathize with customers will be key to your success in this role.

Key Responsibilities

- Manage inbound and outbound calls in a professional manner.
- Provide accurate information and support to customers regarding products and services.
- Resolve customer complaints and issues efficiently.




- Collaborate with the quality assurance team to ensure service excellence.
- Maintain detailed records of customer interactions and transactions.
- Continuously seek to improve customer service processes and enhance customer experience.

Required Skills

- Robust customer support skills with a focus on voice communication.
- Ability to maintain quality standards in service delivery.
- Excellent verbal and written communication skills.
- Problem-solving skills and the ability to think on your feet.
- Experience in an international BPO or call center environment is preferred. If you are passionate about customer service and have the required skills, we encourage you to apply for this exciting opportunity to make a difference in our customers' experiences.

Industry

Medical / Healthcare

Department

Allied Health Services

📌 Customer Support Executive (Noida)
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Noida