Position: Customer Support Executive (Chat & Email Process)
Eligibility:
- Freshers and experienced candidates can apply.
- Valuable English, Hindi communication skills.
Salary: 2 LPA to 2.60 LPA
Roles and Responsibilities
- Handle customer queries via chat and email, providing timely and effective solutions.
- Provide excellent customer service by understanding their needs, addressing concerns, and offering relevant products or services.
- Maintain accurate records of all interactions with customers using CRM software.
- Collaborate with internal teams to resolve complex issues and escalate when necessary.
- Meet performance targets for quality metrics such as first response time, resolution rate, and customer satisfaction.
Desired Candidate Profile
- 0-3 years of experience in a similar role (customer support or related field).
- Excellent communication skills in English language (written & verbal).
- Strong problem-solving skills with attention to detail.
- Basic computer knowledge with proficiency in MS Office applications.