: Customer Support Executive

Company: The Social Continent

Location: Kharadi, Pune

Job Type: Full time | Work From Office

Experience: 1–3 Years

Salary: Up to ₹3 LPA

Working Days: 6 Days a Week

Weekly Off: Monday

Working Hours: 12:00 PM – 9:00 PM

Role Overview

We are looking for a customer-oriented Customer Support Executive with excellent communication and problem-solving skills to handle student and customer queries and ensure a smooth customer experience.

Experience in EdTech or the education industry will be an added advantage.

Key Responsibilities

- Handle customer queries through calls, WhatsApp, and emails.
- Assist students with course-related queries, enrollment, payments, and class schedules.
- Resolve customer complaints and concerns professionally.
- Provide accurate information about courses and company services.
- Coordinate with sales, academic, and operations teams.
- Follow up with customers to ensure timely query resolution.
- Maintain customer records and interaction details in CRM.




- Ensure customer satisfaction through effective communication.

Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- Ability to handle difficult customers patiently.
- Knowledge of MS Excel, Google Sheets, and CRM tools.
- Good coordination and follow-up skills.
- Ability to work in a fast-paced environment.

Eligibility Criteria
- Graduate in any discipline.
- 1–3 years of experience in customer support or customer service.
- Prior experience in EdTech, BPO, or customer-facing roles preferred.

What We Offer
- Salary up to ₹3 LPA, based on experience and skills.
- Growth and learning opportunities.
- Supportive work environment.
- Opportunity to work with a growing EdTech organization.

Apply at: [email protected] Pay: ₹10,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Support Executive (CSE) (Pune)
🏢 The Social Continent
📍 Pune