We are looking for a customer-oriented and technically sound Customer Support Engineer with excellent English communication skills. The candidate should be capable of handling customer queries, providing technical assistance, troubleshooting basic IT-related issues and ensuring customer satisfaction.

Key Responsibilities:

- Handle customer queries through calls, emails and other communication channels.

- Provide technical support and troubleshoot basic IT-related issues.

- Understand customer requirements and provide appropriate solutions.

- Coordinate with internal technical teams to resolve customer issues.

- Maintain proper records of customer complaints, queries and resolutions.

- Follow up with customers to ensure timely resolution.

- Provide clear and professional communication to customers.

Required Skills:





- Excellent verbal and written English communication skills.

- Good understanding of IT concepts, software and hardware.

- Basic knowledge of networking, troubleshooting and technical support.

- Good problem-solving and analytical skills.

- Proficiency in MS Office and email communication.

- Ability to communicate professionally with customers.

- Good interpersonal skills and a customer-focused approach.

Preferred Candidate Profile:

- Female candidate preferred.

- Confident, presentable and professional.

- Robust customer-handling and communication abilities.

- Willingness to learn new technologies and systems.

📌 Customer Support Engineer (Bengaluru)
🏢 Ralco Synergy
📍 Bengaluru