We are seeking energetic, persuasive, and reliable professionals to join our support and engagement team. The core responsibility of this role is to connect with previously active driver-partners,

understand their reasons for inactivity or churn, and proactively encourage them to return to the platform. This role requires not only empathy and problem-solving skills but also a strong sales mindset to overcome objections and highlight the platform’s value proposition effectively.

Responsibilities

● Initiate outbound calls to inactive driver-partners and understand their reasons for leaving the platform.

● Identify and address dissatisfaction, concerns, or misconceptions with clarity and empathy.

● Use persuasive communication and sales techniques to convey the benefits of rejoining the platform.

● Engage drivers who may have migrated to competitors and present compelling reasons to return.

● Share updates about recent features, incentives, or improvements that may address past issues.

● Maintain high satisfaction scores and contribute to reactivation targets.

●​ Document insights and feedback to help shape future engagement strategies.

Qualifications

● A degree in any discipline.





● Strong verbal and written communication skills in the relevant local language(s).

● Basic computer literacy and ability to navigate digital tools.

● Confidence and fluency in delivering a sales pitch over the phone.

● Ability to listen, empathize, and respond with appropriate solutions.

● Resilience in handling objections and turning negative sentiment into positive outcomes.

●​ Prior experience in customer support, sales, telecalling, or re-engagement campaigns is a strong plus.

RequirementsRequirements

- MUST HAVE LANGUAGE FLUENCY IN HINDI & TELUGU BOTH.
- ● Fresher or Minimum 1 year of experience in a customer-facing, tele-sales, or outbound calling role.
- ● Excellent persuasion and negotiation skills.
- ● High energy, multitasking ability, and comfort working with targets in a fast-paced
- environment.
- ● Familiarity with Excel; experience with CRM or engagement platforms is a plus.
- ● Demonstrated ownership, empathy, and the drive to create impact through conversations.
- BenefitsSalary Upto : 17000 pf and esic plus lucrative incentives.

6 days working

General shift

📌 Customer Support Executive (Hyderabad)
🏢 2COMS Consulting
📍 Hyderabad