Company Description Hyve is India’s first online customization portal for activewear, recognized by IIM Ahmedabad and Kerala Startup Mission for business innovation in sports. The company is driven by a team of enthusiastic professionals who are passionate about sports and see it as a powerful medium to bring people together. Hyve believes in freedom of expression and aims to give individuals the opportunity to express themselves through customized sportswear.

Founded by graduates from IIM, IIT, and NIFT, Hyve is building a sports brand that India can be proud of. Team members can expect a dynamic, mission-driven environment with solid focus on creativity, collaboration, and growth.

Role Description The Customer Success Specialist is a full-time, on-site role based in Trivandrum. This role is responsible for engaging with customers throughout their journey, ensuring smooth ordering and customization experiences, and resolving inquiries via phone, email, and chat. The specialist will monitor customer feedback, proactively identify issues, and collaborate with internal teams to improve service quality and processes.

Daily activities include managing support tickets, guiding customers through product options, tracking orders, and following up to ensure satisfaction and retention. The role also involves maintaining accurate records in customer systems, preparing basic reports on service metrics, and contributing ideas to enhance overall customer experience.

Qualifications

- Strong customer-facing skills, including Customer Service, Customer Support, and Customer Satisfaction.




- Clear and professional Communication skills, both written and verbal.

Key Responsibilities:
- Identify, approach, and onboard large retail chains, as well as B2B/institutional accounts (sports teams, clubs, academies, schools, colleges, corporates), based out of Mumbai with coverage across other key cities/markets
- Build and manage relationships with retail chain buyers/category managers as well as institutional/B2B decision-makers
- Achieve and exceed monthly/quarterly sales targets, including securing new listings/accounts, shelf space or bulk orders, and driving repeat/reorder volumes
- Negotiate trade terms, pricing, margins, and placement/visibility deals with retail and B2B partners
- Conduct product presentations and pitches, including custom jersey/uniform proposals for institutional clients
- Coordinate with internal teams (marketing, operations, supply chain, design) to ensure timely fulfilment and smooth onboarding of new accounts
- Track account performance (sell-through, reorders, payment cycles) and troubleshoot issues with partners
- Stay updated on market trends, competitor activity, and the broader retail/B2B sportswear landscape
- Provide regular sales reports, account status updates, and forecasts to the reporting manager

Required Skills & Qualifications:
- Bachelor's degree in any discipline (preferred: Business, Marketing, or related field)

- - 0–1 years of experience in Customer success ,sales, preferably in B2B, key account, or modern trade sales within apparel, activewear, sportswear, FMCG, or a related industry

📌 Customer Success Specialist (Thiruvananthapuram)
🏢 Hyve
📍 Thiruvananthapuram