- Handle customer inquiries through various channels such as email, chat, and phone calls to resolve their issues in a timely and skilled manner.
- Provide exceptional customer service by understanding their needs and concerns, addressing them promptly, and escalating complex issues when necessary.
- Process transactions accurately and efficiently while maintaining high levels of accuracy and attention to detail.
- Collaborate with internal teams to resolve complex customer complaints or issues that require additional assistance.
Job Requirements :
- 0-3 years of experience in Calling/Chat/Inbound and Outbound Customer engagement environment handling domestic/international customers.
- Strong communication skills for effective handling of inbound/outbound processes (phone calls/email support).
- Ability to work on blended processes including telecalling, calling, email support & chat process.