- Conduct customer onboarding and implementation visits.
- Train customers on device setup, sensor placement and usage.
- Drive customer adoption and active usage.
- Conduct customer reactivation visits.
- Monitor customer health and usage trends.
- Update Zoho CRM and maintain customer records.
- Coordinate with Product, Sales and Support teams.
- Improve customer satisfaction and retention.
Required skills --
- Customer onboarding
- Implementation
- Customer success
- Field operations
- Relationship management
- Zoho CRM
- Communication
- Healthcare technology
- Ayurveda industry exposure
- Medical device support
- Regional language proficiency.