Industry: Freight Forwarding / Logistics

Department: Customer Service

Experience: 25 Years

Key Responsibilities

- Handle end-to-end ocean freight shipments (Import & Export).

- Coordinate with customers, shipping lines, overseas agents, and internal operations teams.

- Manage shipment bookings, documentation, and shipment tracking.

- Provide timely shipment updates and ensure customer satisfaction.

- Handle customer queries, complaints, and shipment-related issues.

- Coordinate with operations, documentation, and transport teams for smooth shipment execution.

- Ensure timely invoicing and follow-up on outstanding payments.

- Maintain solid customer relationships and ensure service quality.

Candidate Requirements

- Graduate in any discipline; logistics qualification preferred.

- 2–5 years of experience in Customer Service – Ocean Freight.

- Must have experience in the freight forwarding industry.

- Good knowledge of ocean freight import/export processes and documentation.

- Excellent communication, coordination, and customer-handling skills.

- Proficiency in MS Excel and email communication.

- Ability to work independently and manage multiple shipments.

📌 Customer Service - Ocean Freight (Mumbai)
🏢 Jeena u0026
📍 Mumbai