Location: Remote, India

Compensation: ₹10–20 LPA

Working Hours: 6 PM – 4 AM IST (US business hours)

Experience: 1–5 years preferred

About Harness

Harness (harnessinsure.com) is a venture-backed, AI-native commercial insurance brokerage in the US. We're using AI to transform how small businesses—contractors, restaurants, and other Main Street businesses—buy insurance.

We're growing fast and looking for exceptional customer-facing professionals to join our intake team in India.

What you'll do

You'll be the first human interaction for US business owners who have requested insurance quotes.

- Handle back-to-back, 15–30-minute inbound intake calls with American business owners.
- Ask detailed questions to understand their businesses, operations, insurance requirements, and underwriting information.
- Navigate complex application forms while keeping customers engaged and moving the conversation forward.
- Handle impatient, demanding, skeptical, and occasionally difficult customers with confidence and professionalism.
- Accurately document information in our CRM and warm-transfer completed applications to licensed US sales representatives.
- Manage follow-ups and ensure promising leads don't fall through the cracks.

This is a high-volume phone role, not a traditional customer support or backend operations position.

Who we're looking for

- Exceptional spoken English—clear, natural, confident, and easy for American customers to understand.
- Experience handling US customers over the phone, preferably in inbound sales, customer success, or US voice processes.
- Strong listening skills, patience, empathy,



and the ability to think on your feet.
- Comfortable handling difficult customers, objections, and unscripted conversations.
- Extremely organized and detail-oriented. Accuracy matters.
- High ownership, strong work ethic, and the ability to work independently.
- Insurance experience is a plus, but not required. We'll train you.

The reality of working here

We're an early-stage startup, not an established corporate operation.

- Expect back-to-back customer calls throughout your shift.
- Our processes are imperfect, and workflows, scripts, and software may change every week.
- You'll encounter ambiguity, operational bottlenecks, and situations without an existing playbook.
- We expect you to solve problems, adapt quickly, proactively suggest improvements, and take ownership rather than wait for instructions.
- The pace is intense, and the learning curve is steep.

If you're looking for predictable processes, low call volumes, or a conventional 9-to-5 support role, this probably isn't the right opportunity.

But if you enjoy speaking with customers, thrive in fast-moving environments, and want to grow with an ambitious startup, we'd love to hear from you.

Compensation: ₹10–20 LPA, depending on experience and demonstrated ability.

How to apply

Send a short introduction with your experience handling US customers, your current role, and why this chance interests you.

Bonus: Include a 60-second voice introduction explaining how you handle an impatient American customer.

#Hiring #CustomerSuccess #InsideSales #USVoiceProcess #RemoteJobs #StartupJobs #IndiaHiring

📌 Customer Intake Specialist — US Commercial Insurance (India)
🏢 Harness
📍 India