About Plazza

Plazza delivers quality healthcare to customers' homes, 24x7. We've grown 10x over the past year, and we're just getting started.

Our customers reach out during moments that matter - a delayed medicine for a sick child, an urgent prescription for elderly parents, or a critical healthcare need. Every interaction is an opportunity to make a real difference.

What you'll do

- Own customer issues from first contact to final resolution across chat, phone, and email.
- Investigate problems thoroughly and identify the root cause - not just the visible issue.
- Collaborate directly with store teams, pharmacists, riders, tech, and leadership to resolve customer concerns.
- Surface recurring issues and help improve products, processes, and operations.

What we're looking for

- Fluent in English and Hindi; any other regional language is a plus.
- Strong problem-solving skills and the determination to see issues through.
- Comfortable using technology and learning recent tools.
- Experience handling high-pressure situations is preferred but not mandatory.

Location

Bengaluru - our Bellandur office. This is an in-office role.

Work week: 6 days, with rotating day and night shifts

Transport: Provided for late night shifts

📌 Customer Excellence Executive (Bengaluru)
🏢 Plazza
📍 Bengaluru