Job highlights

- You only hang your hat up when customers get what they came for,and you ll run through brick walls to make that happen
- Experience in customer support role is MUST . Fluent in English .
- You find satisfaction in improving processes,and don t stop because something is good enough .
- You ll answer support phone calls, chat messages, and email tickets.
- Youll build processes to streamline and automate customer support as much as possible
- Youll lead your team of customer success managers
- You ll make sure each and every customer is happy before and after their purchase
- Youll guide consumers to make right choices
- You ll regularly identify areas of improvement in customer education based on communication with customers, and participate in writing excellent help documentation.




- You ll work with operations team to report customer feedback and help regularly update the on-ground processes and product quality

REQUIREMENTS
- Exceptional communicator. You find creative ways to explain complex concepts in an elegant way.
- Customer-obsessed. You only hang your hat up when customers get what they came for, and you ll run through brick walls to make that happen.
- Growth mindset. You see challenging situations as growth opportunities, not barriers.
- Proactive. You see challenges before they exist, and plan accordingly.
- Structure-oriented. You find satisfaction in improving processes, and don t stop because something is good enough
- Experience in customer support role is MUST
- Fluent in English

📌 CUSTOMER HAPPINESS SPECIALIST (New Delhi)
🏢 Rage Coffee
📍 New Delhi