03 Nov
|
Resources Valley
|
Jaipur
03 Nov
Resources Valley
Jaipur
We are looking for a Customer Support Executive to handle customer interactions across email, calls, and chat for our domestic e‑commerce operations. The role requires strong communication skills, a customer‑first mindset, and basic knowledge of computers and online platforms.
Key Responsibilities: Handle customer queries via calls, emails, and live chat professionally and promptly. Assist customers with product information, order status, delivery updates, returns, and replacements. Ensure accurate and timely order-related communication.
Coordinate with internal teams (sales, verification, logistics) for issue resolution. Maintain proper documentation and follow-ups on customer interactions. Adhere to company communication standards (qualified, polite, and clear language).
Meet defined response time and customer satisfaction benchmarks.
📌 Customer Care Executive (Jaipur)
🏢 Resources Valley
📍 Jaipur