Communication: Excellent English with US/UK accent comprehension
Shift Timings
- Shift 1: 8:00 PM – 5:00 AM
- Shift 2: 2:00 AM – 11:00 AM
- Rotational shifts and rotational week offs
Screening Questions
1. Are you comfortable communicating with US and UK customers in English?
2. Are you comfortable working both rotational shifts (8:00 PM–5:00 AM and 2:00 AM–11:00 AM)?
3. Are you comfortable with rotational week offs?
4. Do you have prior international voice process experience? If yes, how many years?
5. What is your current CTC, if applicable?
6. Are you comfortable with a fixed CTC package ranging from ₹2.5 LPA to ₹3 LPA, based on your profile?
7.
What is your notice period, and when can you join?
8. Please introduce yourself in English for 60 seconds.
Key Responsibilities
- Handle inbound and/or outbound customer calls.
- Assist US and UK customers with queries and concerns.
- Maintain skilled communication and customer satisfaction.
- Follow process guidelines and meet quality standards.
Selection Criteria: English fluency, listening comprehension, customer-handling skills, and flexibility for rotational shifts.
Pay: ₹19,000.00 - ₹23,000.00 per month
Benefits
- Health insurance
- Leave encashment
- Provident Fund
Work Location: In person
📌 Customer Care Executive (Visakhapatnam)
🏢 Skanovix Info Tech Solutions
📍 Visakhapatnam
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