03 Nov
|
XenonStack
|
New Delhi
03 Nov
XenonStack
New Delhi
Position: Senior CRM
Key Responsibilities:
- Manage and maintain customer relationships and CRM database.
- Monitor leads, enquiries, sales follow-ups and customer interactions.
- Coordinate with Sales, Dispatch, Accounts and other internal teams.
- Handle customer queries, complaints and ensure timely resolution.
- Prepare daily/weekly/monthly MIS and CRM reports.
- Track pending orders, payments and customer commitments.
- Ensure accurate CRM data entry and regular follow-ups.
- Analyze customer data to improve retention, satisfaction and sales.
- Guide junior CRM executives and ensure smooth CRM operations.
- Maintain proper documentation and support management with reports.
📌 crm (New Delhi)
🏢 XenonStack
📍 New Delhi