About the Role

We are looking for a

Contact Center Software Engineer to help design, develop, and support IVR, digital chat, and contact center solutions. You will work across contact center platforms, API integrations, routing workflows, and application development to deliver seamless customer experiences.

Key Responsibilities

- Develop and maintain IVR, digital chat, and routing solutions using

NICE CXone or equivalent contact center platforms.

- Build and troubleshoot integrations using

REST APIs, JSON, and web services

.

- Configure and support call routing, queues, skills, telephony workflows, and agent-assist solutions.

- Collaborate with Telephony, Salesforce, Development, and WFM teams on recent client implementations and operational initiatives.

- Support application enhancements, integrations, and issue resolution across multiple systems.





- Participate in Agile development processes and Git-based workflows.

What We're Looking For

- 3-5 years of experience in

Contact Center, IVR, Telephony, CCaaS, or Software Development

.

- Hands-on experience with platforms such as

NICE CXone, Genesys Cloud, Amazon Connect, Twilio, Five9, or similar

.

- Experience with

IVR development, call routing, queues, ACD, digital chat, or voicebot solutions

.

- Knowledge of

REST APIs, JSON, and system integrations

.

- Familiarity with

JavaScript, Python, React, SQL, or similar technologies is preferred.

- Experience with Salesforce, AWS, DynamoDB, or conversational AI platforms is a plus.

📌 Contact Center Software Engineer (NICE CXone) (Bengaluru)
🏢 bswift
📍 Bengaluru