Job Title Consultative Enterprise CX Transformation Partner

Strategic Business Unit (SBU) Maxicus (Customer Engagement & Digital Transformation)

Primary Location Gurgaon (Pan-India Enterprise Mobility)

Reporting To Head of Sales & Marketing / Executive Leadership

Team Leadership Scope Large structured Pan-India enterprise sales team (10+ professionals across hunting, account mining, & presales)

Target Experience 15+ years in Enterprise B2B Services / CX / BPM / IT-ITeS Sales

About Maxicus

Maxicus is a recent-age customer experience (CX) and business process transformation partner. We empower leading enterprises—including Fortune brands, top financial institutions, and rapid growth unicorns—to reinvent customer journeys. By bridging high-touch human operational excellence with proprietary AI, generative workflows, automated knowledge management, and modern omnichannel engagement suites, we help businesses unlock non-linear scale, maximize customer lifetime value, and drive operational efficiency.

Role Summary

Maxicus is a new-age customer experience (CX) and business process transformation partner. We empower leading enterprises—including Fortune brands, top financial institutions, and rapid growth unicorns—to reinvent customer journeys. By bridging high-touch human operational excellence with proprietary AI, generative workflows, automated knowledge management, and modern omnichannel engagement suites, we help businesses unlock non-linear scale, maximize customer lifetime value, and drive operational efficiency

Key Responsibilities

- Revenue Leadership & GTM Strategy: Architect and execute the enterprise sales strategy to achieve company annual contract value (ACV) and margin targets across domestic and key international markets.
- Large-Deal Origination & Commercial Negotiation: Personally spearhead complex, high-value enterprise pursuits. Lead multi-stakeholder negotiations involving CXOs, Chief Customer Officers,



Procurement, and Legal teams.
- Hunting & New Logo Acquisition: Identify whitespace enterprise opportunities, navigate 6–12+ month sales gestation cycles, and lead competitive RFP defenses and pitch presentations.
- Farming & Strategic Account Mining: Deepen wallet share and annual contract value across marquee accounts through cross-selling digital customer support, AI orchestration, and back-office solutions.
- Front-End Transformation Positioning: Consult with enterprise clients to elevate commoditized outsourcing into digital, automated, and AI-augmented engagement ecosystems.
- Sales Team Orchestration & Mentorship: Build, mentor, and scale a high-performance team of 20+ sales professionals, business development reps, and account managers. Instill disciplined qualification frameworks (e.g., MEDDPICC) and sales pipeline hygiene.
- Sales Operations & Pipeline Governance: Deliver accurate sales forecasting, pipeline metrics, and conversion analyses to executive leadership.

Candidate Profile & Mandatory Qualifications

- Experience: 15+ years of consistent success in B2B enterprise sales and business development, with at least 5+ years leading structured enterprise sales teams (managing 8-10 professionals).
- Deal Track Record: Demonstrated success closing multi-crore deals with 6–18 months sales gestation cycles.
- Service Industry Focus: Prior background in BPM / BPO, Customer Experience (CX) Services, IT/ITeS Managed Services, or Enterprise SaaS/Digital Transformation.
- Commercial Engineering:



Skilled at constructing complex commercial models (FTE-based, outcome-based, hybrid tech-plus-service, and transaction-based).
- Enterprise Rolodex: Deep, active rolodex of enterprise buyers (CXOs, Chief Customer Officers, Heads of Digital Transformation) across BFSI, Consumer Tech, Retail/eCommerce, and Telecom.
- Data & Analytical Acumen: Strong analytical capability with CRM data, conversion metrics, and sales velocity tracking.

Categorized Strategic Competencies

- Core Sales & Leadership: Enterprise Sales, Large Deal Pursuit, Strategic Account Management, B2B Sales Leadership, Pan-India Sales, New Logo Acquisition, RFP Defense, Deal Negotiation, C-Suite Engagement, Revenue Forecasting.
- Domain & Industry: Customer Engagement, CX Transformation, BPM, BPO, Managed Services, Contact Center Solutions, Omnichannel CX, Business Process Transformation, Digital Operations, ITeS.
- Technology & Deal Structuring: Conversational AI, GenAI in CX, Knowledge Management Platforms, Process Automation, Outcome-Based Pricing, Hybrid Commercial Models, Gain-Share, Solution Selling, Challenger Sales.

What makes this role impactful:

- Large Ticket, Strategic Engagements: You won't be peddling commoditized call center seats. You will architect multi-year, large-ticket transformation deals with key industry leaders.
- High Autonomy & Leadership: Build and direct a Pan-India sales and business development team, setting the benchmark for pipeline velocity and conversion.
- High-Stakes Negotiation: Lead C-level solutioning, legal/commercial defenses, and outcome-linked pricing models with enterprise decision makers.

Maxicus is an equal opportunity employer. Confidential executive applications and inquiries should be submitted directly to [email protected]. Profiles will be evaluated by the executive selection panel on a rolling basis.

📌 Consultative Enterprise CX Transformation Partner (Gurugram)
🏢 Maxicus
📍 Gurugram