Job Summary

We are looking for a proactive and detail-oriented Collections Executive responsible for managing outstanding receivables, ensuring timely payment collections, conducting regular customer follow-ups, preparing ageing reports, and performing account reconciliations.

Key Responsibilities

1. Payment Follow-ups &
- Collections

- Follow up with customers for outstanding payments through calls, emails, and other communication channels.
- Ensure timely collection of dues as per agreed payment terms.
- Coordinate with customers to resolve payment-related queries and disputes.
- Escalate overdue accounts and delayed payments to the reporting manager.
- Maintain regular communication with customers regarding outstanding invoices.

1. Ageing Reports &
2. MIS

- Prepare and maintain daily/weekly/monthly accounts receivable ageing reports.
- Monitor outstanding balances across different ageing buckets (0–30, 31–60, 61–90, and 90+ days).
- Track overdue invoices and highlight high-risk accounts.
- Share collection status reports and payment updates with management.
- Maintain accurate records of collection activities and commitments.

1. Reconciliation

- Perform customer account and ledger reconciliations.
- Reconcile payments received against outstanding invoices.
- Identify and resolve discrepancies in customer accounts.
- Coordinate with the accounts team for unapplied payments, short payments,



and excess payments.
- Ensure accurate posting and updating of collection entries.

1. Coordination &
2. Documentation

- Coordinate with internal sales, accounts, and finance teams for payment-related matters.
- Maintain customer payment records and follow-up trackers.
- Ensure proper documentation of receipts, outstanding invoices, and reconciliations.

Required Skills &
- Qualifications

- Graduate in Commerce, Finance, or a related field.
- 2–4 years of experience in collections, accounts receivable, or credit control.
- Good understanding of payment follow-ups and outstanding receivables management.
- Hands-on experience in preparing ageing reports and MIS.
- Knowledge of customer ledger and bank reconciliation.
- Good command of MS Excel, including VLOOKUP, Pivot Tables, and basic formulas.
- Experience with ERP/accounting software such as SAP, Tally, or similar systems.
- Strong communication, negotiation, and follow-up skills.
- Positive attention to detail and ability to meet collection targets.

Key Performance Indicators (KPIs)
- Timely collection of outstanding payments.
- Reduction in overdue receivables.
- Accuracy of ageing reports and reconciliation.
- Number of overdue accounts resolved.
- Timely completion of customer ledger reconciliations.
- Adherence to collection targets and follow-up schedules.

📌 Collections Executive (Mumbai)
🏢 Helo.ai by VivaConnect
📍 Mumbai