Go-Grab is building the next generation of smart vending and convenience retail in India. We operate smart vending machines across leading colleges and high-footfall locations, bringing snacks, beverages and everyday essentials closer to consumers through technology-driven retail.

As we continue expanding across cities and campuses, we are looking for a Cluster Manager to take ownership of our operations across a cluster.

About the Role

As a Cluster Manager, you will be responsible for ensuring that our machines are consistently operational, well-stocked and performing efficiently. This is a highly hands-on role involving people management, inventory, field operations, machine performance, vendor management and problem-solving .

You will work closely with the central operations, supply chain, technology and business teams to ensure smooth execution on the ground.

What you'll do

- Own end-to-end operations for Go-Grab's machines across your assigned city/cluster
- Ensure high machine uptime, product availability and operational performance
- Manage and supervise field teams, refillers, technicians and other on-ground partners
- Plan and monitor daily refilling, replenishment and inventory movement
- Track machine-level performance and identify underperforming locations
- Conduct regular RCA (Root Cause Analysis) for operational issues and implement corrective actions
- Ensure machines are properly maintained, clean, functional and customer-ready
- Monitor inventory, stock availability, expiry and product movement
- Coordinate with the warehouse/supply team to ensure timely replenishment
- Manage vendors and third-party service providers where required




- Handle escalations from colleges, customers and internal teams
- Build strong relationships with college/institution stakeholders at the operational level
- Support new machine installations and new campus launches

What we're looking for
- 2–6 years of experience in operations, city operations, field operations, supply chain, logistics, retail operations or a similar role
- Experience managing multiple locations/sites is strongly preferred
- Experience managing field teams, vendors, delivery teams, technicians or frontline employees
- Strong people-management and execution abilities
- Strong communication and stakeholder-management skills
- Comfortable working in a rapid-paced startup environment
- Willing to be hands-on and spend time on the ground when required
- Strong ownership mentality — you don't wait for someone else to solve a problem
- Experience in quick commerce, logistics, FMCG, retail, food & beverage, facility management or other field operations is a plus

Who will thrive in this role? We're looking for someone who is street-smart, resourceful and highly execution-oriented .

This is not a desk-only operations role. You should be comfortable going to a campus, speaking to a refiller, checking a machine, investigating why inventory is missing, understanding why availability has dropped, solving the issue and putting a process in place so it doesn't happen again.

You will have significant ownership of your city's performance and will be expected to identify problems before they become escalations .

If you enjoy solving real-world operational problems, managing people and building processes in a fast-growing startup, this role is for you.

📌 Cluster Manager (Delhi)
🏢 Go-Grab
📍 Delhi