– Clinic Manager (Aesthetic & Plastic Surgery)

Position: Clinic Manager

Location: Recent Delhi

Experience: 2-5 Years

Industry: Aesthetic Medicine, Plastic Surgery, Dermatology, or Healthcare

Role Overview

We are looking for a dynamic, patient-focused, and result-oriented Clinic Manager to oversee the day-to-day operations of a premium aesthetic and plastic surgery clinic. The role involves managing clinic operations, ensuring an exceptional patient experience,

coordinating with surgeons and clinical teams, leading support staff, and driving operational efficiency and business performance.

Key Responsibilities

- Clinic Operations & Administration

● Manage the daily operations of the clinic, ensuring smooth and efficient functioning.

● Oversee appointment scheduling, patient registration, consultation coordination,

patient flow, and follow-ups.

● Coordinate with surgeons, doctors, nurses, and clinical staff to ensure seamless service delivery.

● Maintain patient records, billing documentation, operational reports, and administrative records.

● Manage inventory, medical consumables, equipment coordination, and vendor relationships.

● Ensure adherence to clinic SOPs, hygiene standards, safety protocols, and applicable regulatory requirements.

- Patient Experience & Relationship Management

● Ensure a premium, welcoming, and professional experience for every patient.

● Act as a key point of contact for patients throughout their consultation and treatment journey.

● Handle patient enquiries, feedback, complaints, and escalations with empathy and professionalism.

● Coordinate pre-procedure requirements and post-procedure follow-ups with the clinical team.

● Maintain a structured follow-up process for enquiries, consultations, scheduled procedures, and review appointments.

● Ensure patient confidentiality and appropriate handling of medical records.

● Build long-term patient relationships to encourage satisfaction,



retention, and referrals.

- Team Management & Coordination

● Supervise and coordinate front-desk executives, patient coordinators, counsellors,

and support staff.

● Manage staff schedules, attendance, and operational coverage.

● Define responsibilities and ensure accountability for daily activities and patient service standards.

● Foster a professional, collaborative, and patient-centric work culture.

- Financial & Performance Management

● Monitor clinic revenue, expenses, billing, collections, and payment reconciliation.

● Ensure accurate billing and timely maintenance of financial and operational records.

● Prepare daily, weekly, and monthly MIS reports covering enquiries, consultations,

conversions, revenue, and collections.

● Monitor outstanding payments, treatment package utilisation, refunds, and related documentation as per clinic policy.

● Track operational costs and inventory utilisation.

Required Qualifications & Experience

● Graduate in any discipline; a qualification in healthcare management, hospital administration, business administration, or a related field is preferred.

● 2-5 years of relevant experience in clinic management, healthcare operations,

patient coordination, or premium client servicing.

● Prior experience in plastic surgery, aesthetic medicine, dermatology, cosmetology,

skin and laser clinics, or premium healthcare establishments is strongly preferred.

● Experience managing clinic operations, patient relationships, team coordination, and revenue-related activities.

● Excellent verbal and written communication skills in English and Hindi.

● Strong interpersonal, organisational, problem-solving, and decision-making abilities.

● Proficiency in MS Office, CRM systems, clinic management software, and digital communication platforms.

● Ability to handle confidential patient information with discretion and professionalism.

● Willing to work clinic operating hours, including weekends, as required

📌 Clinical Assistant (New Delhi)
🏢 Aventus Technology India
📍 New Delhi