Job Location: Ahmedabad, Gujarat (In-Office)

Experience: 1.5 to 2 Years

Employment Type: Full-Time

Notice Period: Immediate Joiners Preferred

About the Job

We are looking for a proactive and detail-oriented Client Servicing Executive to join our team in Ahmedabad. In this role, you will be the primary point of contact for clients, ensuring seamless project delivery, resolving queries promptly, and maintaining high client satisfaction. If you thrive in a fast-paced environment and have hands-on experience managing day-to-day client communications and operational deliverables, we want to hear from you.

Primary Skills

- Client Communication: Clear, professional written and verbal communication skills for routine client coordination, updates, and feedback.
- Relationship Building: Ability to establish rapport, maintain trust, and foster positive, long-term relationships with clients.
- Problem-Solving & Escalation Handling: Quick thinking to address operational bottlenecks, client issues, and provide timely resolutions.
- Coordination & Organization: Multi-tasking ability to liaise between internal operational/technical teams and external clients to ensure deadline adherence.
- Service Mindset: Empathetic, customer-first approach dedicated to delivering quality service and client retention.

Key Responsibilities

- Client Onboarding & Support:



Assist with the smooth onboarding of new clients and serve as the main liaison for routine queries, project requests, and support needs.
- Delivery Coordination: Work closely with cross-functional internal teams to ensure deliverables align strictly with client specifications and project timelines.
- Status Updates & Follow-Ups: Conduct proactive daily/weekly task follow-ups, deliver explicit status reports, and keep clients informed on work progress.
- Feedback Collection: Gather client feedback regularly, identify pain points, and collaborate with internal leads to implement service improvements.
- Account Retention & Growth Support: Monitor client satisfaction, identify recurring patterns or service enhancement opportunities, and support account leads during renewals or service expansions.

Requirements

- 1.5 to 2 years of relevant experience in client servicing, customer support, account coordination, or client relations (preferably in an agency or B2B environment).
- Excellent verbal and written English communication skills.
- Proficiency in handling ticketing tools, CRM software, Google Workspace/MS Office, and email communication.
- Strong organizational habits with keen attention to detail and timeline commitments.
- Ability to work on-site from our Ahmedabad office.
- Immediate availability or a notice period under 15 days is highly preferred.

📌 Client Servicing Executive (Ahmedabad)
🏢 ASSAR DIGISOL.
📍 Ahmedabad