Client Relationship Manager - B2B SaaS (Work from Home)

We (www.oncehub.com) are an innovative and thriving B2B Software-as-a-Service (SaaS) company that provides engagement acceleration solutions to organizations worldwide.

You'll work remotely from your home in India and will be an integral part of a team that generates new business and fosters long-lasting client relationships.

Use this link to watch a short video about our approach: Youtube Video link.

About the Role:

We are seeking a motivated and results-driven Client Relationship Manager to join our team. In this role, you will be responsible for successfully closing inbound deals from new prospects while identifying growth opportunities within high-value accounts. Your efforts will help drive new business acquisition and ongoing account expansion, ensuring long-term client engagement and satisfaction.

Key Responsibilities:

- Responsible for closing inbound leads at a high conversion rate by thoroughly understanding client needs, educating them on how OnceHub's solutions can address their challenges, and ensuring prompt, high-quality follow-ups to maintain engagement and drive successful outcomes.
- Identify opportunities for account growth and upselling by understanding client needs and offering relevant solutions.
- Work closely with clients to ensure renewals, retention, and continued product usage.
- Work with cross-functional teams, including Sales, Product, and Customer Success, to address client challenges and optimize solutions.
- Leverage CRM tools and data to track client interactions, identify opportunities, and assess client health.
- Act as a trusted advisor to clients by providing them with insights,



best practices, and support in maximizing the value they gain from our solutions.

Qualifications:

- 3+ years of experience in account management, client relationship management, or sales in the SaaS industry.
- Strong track record in managing client relationships and providing excellent client service.
- Experience in identifying upsell opportunities, conducting product demonstrations, and driving revenue growth.
- Exceptional written and verbal communication skills with the ability to present complex ideas.
- Ability to work collaboratively with internal teams to provide the best client experience.
- Strong analytical and problem-solving skills to anticipate client needs and resolve issues proactively.
- Proficiency in CRM systems and other relevant tools for managing client relationships.

Why Join Us:

- Work remotely from home, saving you commuting time and promoting work-life balance.
- Join a modern SaaS, product-led company that is innovative and growing.
- Collaborate with stakeholders on a global level across different industries and regions.
- Be part of a diverse, inclusive team that values continuous learning and personal growth.
- Market-competitive salary and the opportunity to contribute directly to the success of our clients and our company.

Apply because you want to:

- Be part of an innovative, customer-focused SaaS company.
- Grow your career in client relationship management while working in a remote-first environment.
- Contribute directly to our clients’ success while advancing your professional growth.

If you want to contribute directly to the growth of an innovative SaaS company, please send us your CV!

📌 Client Relationship ManagerB SaaS (Work from Home) (India)
🏢 OnceHub India Development
📍 India