Company Description Globiva is one of India’s fastest growing Business Process Management (BPM) companies, delivering customer experience solutions across multiple industries. Since launching in 2018, Globiva has expanded to 5,000+ employees, supporting 40+ clients from delivery centers in Gurugram, Bengaluru, and Kolkata. Built on the principles of Employee First, Value Delivery, and Customer Focus, the company emphasizes flexibility, agility, and rapid response to evolving client needs.

Service offerings include customer interaction and contact center services, content curation and moderation for ecommerce and tech brands, and finance and accounting support with strong automation and RPA capabilities. Globiva provides opportunities to work with leading brands while contributing to high-impact, scalable business solutions.

Role Description This is a full-time, on-site Business Development B2B role based in Gurugram. The role involves identifying and qualifying potential B2B clients, generating leads, and building a strong sales pipeline for Globiva’s BPM solutions. The position requires conducting market research to understand industry trends, client needs, and competitive offerings, and using these insights to develop targeted outreach strategies.

Day-to-day responsibilities include engaging with prospects via calls, meetings, and presentations, preparing proposals, coordinating with internal teams to design solutions,



and supporting contract closures. The role also involves maintaining CRM records, tracking performance metrics, and collaborating with operations and marketing to ensure smooth onboarding and long-term client relationships.

Qualifications

- Candidates should possess robust Analytical Skills to interpret market data, assess business opportunities, and track sales performance.
- Candidates should possess excellent Communication skills for client interaction, presentations, negotiations, and cross-functional collaboration.
- Candidates should possess Lead Generation skills, including prospecting, pipeline building, and managing B2B outreach campaigns.
- Candidates should possess Market Research skills to identify target segments, understand industry trends, and analyze competitor offerings.
- Candidates should possess Customer Service skills to support client engagement, manage expectations, and contribute to long-term relationships.
- Experience in B2B sales or business development, preferably in BPM, outsourcing, or related services.
- Ability to work with CRM tools, prepare sales reports, and meet defined targets and timelines.
- Bachelor’s degree in Business, Management, Marketing, or a related field; advanced qualifications are an advantage.
- Strong presentation and negotiation abilities, along with a proactive and results-oriented approach.

📌 Business DevelopmentB (Gurugram)
🏢 globiva
📍 Gurugram