Company Description Niva Bupa Health Insurance Company Limited is a publicly listed health insurance provider committed to giving people across India the confidence to access quality healthcare. Guided by its brand philosophy “Zindagi Ko Claim Kar Le,” the company focuses on enabling customers to live life without constraints through comprehensive health insurance solutions. As of March 31, 2026, Niva Bupa operates over 210 physical branches and collaborates with an extensive network of agents, brokers, and corporate partners.

The company covers more than 25 million lives and has over 10,500 hospitals in its empanelled network, maintaining a claim settlement ratio above 90% for the last five financial years. With a workforce of over 10,100 people, Niva Bupa has been certified as a Great Place to Work six times in a row.

Role Description The Branch Manager role is a full time, on-site position based in Gurgaon.

The Branch

Manager is responsible for overseeing day-to-day branch operations, including managing sales activities, monitoring performance metrics, and ensuring smooth customer service delivery. This role leads and develops a branch team, sets and tracks targets, and drives business growth through local partnerships and market development initiatives.

The Branch

Manager ensures adherence to company policies and regulatory requirements, manages budgets and cost efficiency,



and supports timely resolution of customer escalations. The role also involves reporting branch performance to regional leadership and implementing process improvements to enhance productivity and customer experience.

Qualifications

- Proven experience in branch management, retail banking, insurance, or financial services operations, with a track record of meeting sales and performance targets.
- Strong leadership, team management, and people development skills, including coaching, performance management, and talent retention.
- Customer-centric mindset with excellent communication, negotiation, and relationship-building abilities for working with customers, partners, and internal stakeholders.
- Solid understanding of health insurance or financial products, compliance requirements, and risk management practices.
- Ability to analyze data, interpret business reports, and make informed decisions to drive branch profitability and efficiency.
- Proficiency in MS Office and basic digital tools used for sales, reporting, and customer relationship management.
- Bachelor’s degree in business, finance, management, or a related field; a postgraduate qualification or MBA is an added advantage.
- Prior experience managing a team in a fast-paced, target-driven environment and familiarity with the Gurgaon or NCR market is preferred.

📌 Branch Manager (Gurugram)
🏢 Niva Bupa Health insurance
📍 Gurugram