We are seeking an experienced BPO Team Lead to oversee our customer service operations in the international voice process sector. The ideal candidate will have a strong background in managing teams within a BPO environment, ensuring high levels of customer satisfaction and operational efficiency. As a BPO Team Lead, you will be responsible for leading a team of customer service representatives, providing guidance and support to ensure they meet performance targets.

You will monitor team performance, conduct regular training sessions, and implement best practices to enhance service delivery.

Your role will also involve collaborating with other departments to streamline processes and improve overall customer experience.

Key responsibilities include

- Leading and managing a team of customer service agents in the international voice process.
- Setting performance goals and conducting regular performance reviews.




- Providing coaching and feedback to team members to enhance their skills and performance.
- Ensuring compliance with company policies and procedures.
- Analyzing team performance metrics and implementing strategies for improvement.
- Handling escalated customer issues and ensuring resolution in a timely manner.
- Collaborating with management to develop training programs and improve service delivery. The successful candidate will possess strong leadership skills, excellent communication abilities, and a deep understanding of the BPO industry. You should be adept at problem-solving and capable of motivating your team to achieve their best. If you are passionate about customer service and have the experience to lead a dynamic team, we encourage you to apply for this exciting prospect.

Industry

Medical / Healthcare

Department

Allied Health Services

📌 BPO Team Lead (Indore)
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Indore