Bilingual Medical Assistant – Registered Nurse / Physician

Salary Package: USD $1100 per month

Work Mode: Full-time | Remote

Client: US Healthcare

Company DescriptionAIMA is a healthcare-focused Revenue Cycle Management company dedicated to optimizing commercial operations and reducing overheads for medical organizations of all sizes.

We provide flexible, customized solutions that enable healthcare providers to focus on delivering quality patient care. Our services include medical coding and billing, accounts receivable management, credentialing, automation and AI, administrative support, technology solutions, and healthcare staffing.

AIMA serves a diverse client base, including solo and group practices, surgical centers, laboratories, healthcare groups, and urgent and inpatient treatment centers.

Role Description

- We are seeking qualified and experienced Medical Doctors (MDs), Registered Nurses (RNs), and Nurse Practitioners (NPs) for a full-time, remote Bilingual Medical Assistant position supporting a US healthcare client.
- This role requires a strong clinical background, excellent patient communication skills, and fluency in both English and Spanish.
- The selected candidates will be responsible for communicating relevant medical information to patients over the phone, assisting with patient coordination, and supporting clinical communication between patients and healthcare providers.
- Unlike a conventional medical administration position, this role requires candidates with formal clinical education and professional healthcare qualifications, as they will be handling conversations involving medical information and patient-related queries.

Key Responsibilities




- Communicate relevant medical information and provider-approved instructions to patients over the phone in English and Spanish.
- Assist patients in understanding medical instructions, treatment-related information, and follow-up requirements within the scope of their professional qualifications.
- Respond to patient inquiries involving medical terminology and clinical information, escalating questions requiring physician judgment or clinical decision-making to the appropriate provider.
- Conduct patient intake and collect relevant medical histories and information.
- Coordinate patient appointments, follow-ups, and clinical communications.
- Maintain accurate patient records and update Electronic Health Record (EHR) systems.
- Coordinate with physicians, clinical staff, and administrative teams to ensure timely communication.
- Maintain patient confidentiality and adhere to applicable healthcare privacy and compliance requirements.
- Support other clinical coordination and healthcare administrative activities as required.

Qualifications and RequirementsMandatory Clinical Qualifications

- Must be a qualified Medical Doctor (MD), Registered Nurse (RN), or Nurse Practitioner (NP).
- Must hold a valid professional registration or licence in the country of practice.




- Candidates must have a formal medical or nursing qualification and relevant clinical experience.
- Prior experience in direct patient interaction, clinical communication, or patient education is strongly preferred.

Language and Communication Skills

- Fluency in spoken and written Spanish and English is mandatory.
- Ability to communicate medical information clearly and professionally to patients.
- Strong interpersonal skills, empathy, and the ability to handle sensitive patient conversations.

Technical and Professional Skills

- Strong understanding of medical terminology, common medical conditions, and clinical procedures.
- Experience working with Electronic Health Records (EHR) or Electronic Medical Records (EMR) systems.
- Understanding of patient intake, clinical documentation, and follow-up workflows.
- Ability to maintain accurate documentation and handle confidential patient information.
- Strong organizational skills and attention to detail.
- Ability to work independently in a remote setting while coordinating with a US healthcare team.

Important Eligibility Criteria
- This position is specifically intended for qualified Medical Doctors, Registered Nurses, and Nurse Practitioners.
- Candidates with only general medical administration, medical assistant, healthcare customer service, or call centre experience will not meet the mandatory clinical qualification requirement.
- Applicants must be comfortable communicating medical information to patients over the phone while working within their professional scope of practice and following the instructions and protocols established by the US healthcare provider.

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