CarBleu is a customer-focused car care and subscription-based car cleaning service committed to delivering a seamless and reliable vehicle care experience. We are looking for a proactive and responsible Backend Executive to manage customer communications, billing, complaint resolution, promotional offers and daily backend operations.

Key Responsibilities

1. Customer Relationship Management

- Handle incoming and outgoing customer calls, WhatsApp messages and enquiries.
- Maintain customer records, subscription details and service history.
- Communicate service schedules, updates and important announcements.
- Ensure a positive customer experience and maintain long-term relationships.

2. Complaint & Grievance Handling

- Receive, register and manage customer complaints related to service quality, staff behaviour, missed services and other issues.
- Coordinate with ground staff and supervisors to resolve complaints promptly.
- Follow up with customers to ensure satisfactory resolution.
- Maintain a complaint register and provide regular reports on pending and resolved complaints.

3. Sales & Promotional Offers

- Pitch promotional offers, subscription upgrades and additional services to existing customers.
- Contact existing, inactive and potential customers to generate business.
- Inform customers about new packages, discounts, referral benefits and seasonal offers.
- Follow up with interested customers and convert enquiries into subscriptions.
- Support customer retention and upselling activities.

4. Customer Billing & Payment Management

- Generate customer invoices and manage monthly billing.
- Maintain payment records, outstanding balances and renewal details.
- Follow up with customers for pending payments and subscription renewals.
- Verify payments received through cash, UPI and other payment modes.




- Maintain accurate daily collection and billing reports.

5. Backend Operations & Reporting

- Maintain customer databases, subscription records and service-related documentation.
- Track new registrations, cancellations, renewals and customer feedback.
- Prepare daily reports covering sales, collections, complaints and customer follow-ups.
- Coordinate with the operations team to ensure smooth service delivery.
- Assist management with other administrative and operational activities.

Required Skills & Qualifications
- Graduate in any discipline (preferred).
- Valuable communication skills in Hindi and basic English.
- Comfortable handling customer calls and WhatsApp communication.
- Basic knowledge of MS Excel, Google Sheets and computer operations.
- Good convincing, negotiation and customer-handling skills.
- Ability to manage multiple responsibilities independently.
- Strong follow-up skills and attention to detail.
- Prior experience in customer support, tele calling, billing or backend operations will be an advantage.

Key Performance Indicators (KPIs)
- Customer complaint resolution time and satisfaction.
- Customer retention and subscription renewal rate.
- Promotional offer conversion and upselling.
- Monthly billing and payment collection accuracy.
- Pending payment recovery.
- Daily reporting and database accuracy.
- Customer follow-up completion rate.

Ideal Candidate We are looking for someone who is organised, confident, customer-friendly and commercially aware. The candidate should be comfortable talking to customers, resolving issues, pitching offers and taking ownership of backend operations.

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits

- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement
- Provident Fund

Work Location: In person

📌 Backend Executive (Crossings Republik)
🏢 Carbleu Private
📍 Crossings Republik