In this role, you will manage online computer bookings for courier and cargo shipments and assist customers over the phone with product-related queries.

Key Responsibilities

- Shipment & Booking Management:
- Process online courier and cargo bookings accurately using our computer systems/portal.
- Generate shipping labels, tracking numbers, and necessary dispatch documentation.
- Verify package details, weight, dimensions, and destination information prior to confirming orders.
- Customer Support & Inquiry Resolution:
- Answer inbound phone calls promptly and professionally.
- Provide accurate information regarding courier products, freight services, delivery timelines, and pricing.
- Resolve customer queries, shipment delays, and tracking issues efficiently.
- Administrative & Coordination Support:
- Coordinate with field logistics, dispatch, and hub teams to ensure timely pick-ups and deliveries.
- Maintain up-to-date records of daily bookings, customer feedback, and query resolutions.

Pay: ₹15,000.00 - ₹20,000.00 per month

Perks

- Paid time off

Work Location: In person

📌 Back Office Executive (Mira Road)
🏢 Vr Enterprises
📍 Mira Road