A. Customer Centric Role Quality Product installa on Tractor Service within Timeline & Quality .
Resolving Customer grievances ( Workshop , Toll free, Social Media & Legal cases)
Product complaints resolu on with feedback to Plant HO. thru Field Technical reports.
Ensure Reten on of Customers – Under warranty as well as Post warranty.
Conduc ng field service ac vi es for customers.
Ensure CSI amongst top in the industry.
Warranty control, audit & dispute handling.
Reduce vehicle down me & improve work quality.
B. Managerial Role-
Ensure Dealership is Profitable & Sustainable Meet Organisa onal service Business targets like Spares , Lubes, accessories… etc.
Capability building of dealers Manpower on technical skill and system & processes.
Ensures Customer sa sfac on among Sales & Dealers to support the func on .
Inclusion of Channels to propagate business at Dealership level as well as Organization
Preferred Industries
AutomobileTractor
Education Qualification
Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture