About scanO scanO is an AI oral health screening platform built by Trismus Healthcare Technologies. Our hardware, scanO air, is in dental clinics across India and abroad. We are a 50+ member team across India, UK, UAE, South Africa and Singapore.

The role

Every clinic that buys scanO air is assigned a Customer Success Executive. You own that relationship and the revenue that comes with it. Your job is to make sure the clinic uses scanO daily, sees real patient and revenue results, and renews and upgrades happily. You will talk to dentists every day, so you need to be sharp, persuasive and comfortable on the phone.

What you will do

- Own a portfolio of clinics and run a regular call cadence with each
- Drive activation and daily scan usage in every clinic
- Train clinic staff on scanO air and Engage, and retrain them when usage drops
- Plan and run screening camps and city campaigns with clinics, including researching and opening conversations with schools, corporates and societies
- Run WATI nurturing campaigns and product education
- Raise and follow up support tickets until they are closed
- Handle renewals and upgrades of Engage plans (Starter, Plus, Pro), including payment follow-up
- Log every interaction in our engagement CRM, so no clinic ever falls through the cracks

KPIs you will be measured on

1.



Renewal rate of your clinic portfolio
2. Revenue from renewals and plan upgrades
3. Active clinics and scans per device per month
4. Screening camps conducted per clinic per quarter
5. Call cadence adherence and CRM hygiene
6. Ticket turnaround time and clinic satisfaction (NPS)
7. Collections within agreed timelines

Who you are

- Fresher or up to 1 year of experience, any graduate degree (BDS, BSc, BBA, MBA or similar). Dental or healthcare exposure is a plus, not a must
- Sharp, quick learner, confident communicator in English and Hindi (Marathi is a plus)
- Self-driven, target-oriented, motivated by earning more
- Comfortable with tech: CRMs, WhatsApp, Google Workspace

Compensation

- Base: ₹30,000 per month
- Performance incentives on renewals, upgrades, camps and usage, with no cap. Strong performers should expect to earn well above their base
- Quick growth path into Senior Customer Success Executive and Customer Success Manager roles

Why join

You work directly with founders on a product that is changing how oral health is screened. If you perform, you move up fast.

How to apply

- Send your CV with a 2-line note on why you would be great at keeping a customer happy to [email protected]

📌 Account Manager (Customer Success) (Pune)
🏢 scanO
📍 Pune