Role & responsibilities

- Manage client relationships and serve as the primary point of contact for delivery, ensuring client expectations are met and escalations are resolved promptly.

- Participate in client requirement calls, supplier calls, and senior-level meetings to understand hiring needs, priorities, and delivery expectations.

- Coordinate with recruitment, delivery, onboarding, legal, and other support teams to ensure timely submissions, interview scheduling, candidate onboarding, and successful closures.

- Forecast hiring demand, prioritize requirements, and align delivery teams to meet client hiring targets.

- Track candidate submissions, interview feedback, selection ratios, hiring outcomes, and turnaround times to improve account performance.

- Collaborate with Sales and Practice Heads to identify account growth opportunities, expand existing business,



and drive revenue and margin growth.

- Build relationships with client stakeholders, hiring managers, recruitment partners, and existing consultants to strengthen engagement and minimize attrition.

- Conduct Quarterly Business Reviews (QBRs) with clients and periodic satisfaction surveys with consultants to improve service quality and retention.

- Gather client and market intelligence, identify current business opportunities within existing accounts, and generate referrals through established client relationships.

- Monitor account performance against revenue, gross margin, hiring, interview-to-selection ratios, and relationship-building targets.

📌 Account Manager / Key Account Manager / Client Services Manager (Hyderabad)
🏢 CodeForce 360
📍 Hyderabad