DEO Captcha

QK10962

- DEM
- Navi Mumbai

- Posted On 03 Nov 2026

- End Date 02 Jan 2027

- Required Experience 0 - 1 years

Basic Section

No. Of Openings1

DesignationData Entry Operator

Closing Date 02 Jan 2027

Organisational

MainBUCloud

Sub BUDEM

ParentCCCOGS

CostCenterCOGS

Legal EntityQualityKiosk Technologies Private Limited

Legal Entity LocationNavi Mumbai

CountryIndia

RegionIndia

StateMaharashtra

CityNavi Mumbai

Working LocationGhansoli

Client LocationNA

Skills

Skill

Data Entry Skills

Highest Education

B.Tech/B.E

CERTIFICATION

Non Mandatory

Working Language

English

JOB DESCRIPTION

JD No.

SM-Consultant

Role

Operations Monitor Engineer

Position/ Designation

Consultant

Reporting to

Team Lead

Position Statement / Purpose:

Operations Monitor Engineer will monitor the performance and availability of the Web and Mobile application for our client as per predefined frequency. This role shall drive through application monitoring in order to provide valuable customer experience.

Key Deliverables (Key Result Areas):

- Monitoring of application
- Sanity check
- Effective communication
- Escalation Process
- Effective Timely Alert
- Multitasking

Key Responsibilities (Job Description):

- Monitoring of Application:
- Engineer will need to monitor the performance and availability of web and mobile applications and report any issues observed directly to relevant stakeholders (Internal and External).
- Sanity Check:
- This involves supporting applications for all domains like Banking, Insurance, Mutual Funds, Ecommerce, Depositories, Trading and Securities.
- Effective Communication:
- Proactive and prompt communication with clients to resolve their queries quickly and accurately.
- Escalation Process:




- Highlight the challenges faced in monitoring their respective applications to the immediate next level and working towards its closure.
- Effective timely alert:
- All the failures captured by automation should be analysed and raised to respective stake holders in timely manner.
- Multitasking:
- Job demands multi-tasking with valuable Analytical, Logical Reasoning Skills with Smart and quick thinking.

Key Performance Measures and KPIs:

- Defects Handling

- Average Handling Time

- Timely Escalation to the client

- No Client Complaints and Internal defects

- Accuracy and Completeness

- Effective Communication with internal and external stake holders

KPIs –

- Performance

- Should be confident have good Communication, Analytical & Logical reasoning skills.

- Skills with Smart and Quick Thinking with Good Pace

- Highlight and raise alert on time

- Zero internal & external compliant defect

- Monitoring and meeting SLA

- Correctness of Transaction

- Adherence of the process defined.

- Organizational Process Adherence

- Timely Applying leaves

- Attendance Discipline

- Skills Enablement

- Refresher Sessions

- LINQ certifications

- Call Enhancement Session by LND

- Email etiquettes session by LND

Key Decision Pointers (capture any decision-making authority, if any):

- Analysis of error captured by automation

Mandated Certifications in the role:

- Certification courses related to domain & process

Linked Career Roles –

- Manual test engineer to Automation Engineer

- Performance engineer

- Through learning and certifications, Internal Job Rotations available across the organization.

Background:

- Education:
- Graduates – BE/B Tech (IT, Computer Science, EXTC), BSc/MSc (IT)/MCA or equivalent, B.com/M.com
- Work Experience:
- 0 to 6 Months

- Technical
- Knowledge mobile browser testing (preferred)
- Knowledge of monitoring

- Behavioural/Soft Skills
- Effective communication skills and ability to articulate properly

📌 DEO Captcha (Navi Mumbai)
🏢 QualityKiosk
📍 Navi Mumbai