T&T-FT; | Senior Team Lead | Order to Cash | Delhi
• Job requisition ID : 116257
• Location: Delhi
• Entity: Deloitte Touche Tohmatsu India LLP

T&T-FT; | Senior Team Lead | OTC | Delhi

The team

Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P;

Your work profile

- Manage and execute activities across the contract-to-cash lifecycle, service timelines, quality and control requirements.
- Coordinate contract intake, drafting support, review, approvals, electronic signatures, execution, repository management and SAP contract maintenance.
- Create, process and validate sales orders, contract drawdowns, delivery documentation and related SAP transactions in line with approved contractual terms.
- Prepare, validate, issue and review shipping, customs, discharge and customer documentation, aligned with contractual terms, Incoterms, marine practices and regulatory requirements.
- Generate accurate commercial invoices and supporting documents, monitor shipment execution, AR/AP positions, payment schedules and collections to support timely cash flow.
- Manage Letter of Credit activities, including draft review, issuance checks, SWIFT vetting, financial document preparation, bank presentation, ATL monitoring, discrepancy resolution and bank coordination.
- Review complex, non-standard or high-risk transactions and exceptions, obtaining or routing approvals in accordance with delegated authority.
- Maintain accurate contracts, orders, shipment, invoicing, LC and customer-credit data, including repositories, trackers, databases and management reporting.
- Ensure adherence to SOPs, commercial policies, approval matrices, service levels, internal controls and documentation standards, while maintaining audit readiness.
- Act as a subject matter expert, resolve operational and system issues, manage escalations, guide stakeholders and support onboarding and process training.
- Monitor KPIs and SLAs, identify recurring errors and delivery risks, and drive root-cause actions, standardisation, system enhancements and automation.
- Contract lifecycle management
- Validate incoming contract requests, identify missing or unclear information and guide requestors on corrective action.
- Support contract drafting, review and redlining within established processes and prepare or review pricing letters against contractual clauses and internal pricing policies.
- Create, amend or close contracts in SAP in line with approved requests; coordinate approvals and electronic signatures; upload, tag and archive executed versions.




- Perform repository quality checks and periodic audits to address filing inconsistencies, incomplete fields, version gaps and record accuracy.

- Order management
- Create, process and update sales orders and drawdowns in SAP accurately and within defined timelines.
- Generate delivery notes and review contract setup, order documentation and order progress for accuracy and completeness.
- Investigate discrepancies and delays, reconcile orders, deliveries and invoices, and complete standard and ad-hoc reporting required for month-end.
- Shipping documentation and export compliance
- Prepare, validate, issue and review Bills of Lading, Statements of Facts, Letters of Indemnity/Undertaking, Certificates of Origin, cargo certificates, export declarations, customs documents and customer-specific documentation.
- Coordinate documentation requirements and cut-offs with Marine teams, shipping agents, carriers, customers, banks, ports, external authorities and internal stakeholders.
- Manage export clearance, conditional release notes and discharge-port documentation, resolving documentation exceptions and escalations.
- Review documentation clauses in contracts and advise on alignment with operational processes and SLA requirements.
- Invoicing and cash flow support
- Generate invoices and supporting shipping documents for presentation to banks or dispatch to customers, checking accuracy and completeness before release.
- Monitor shipment execution, cash collections, AR/AP positions and payment schedules, and coordinate resolution of outstanding matters.
- Perform and review month-end procedures, operational invoicing analysis and payment reporting; maintain sales databases and management reports.
- Coordinate responses to audit and financial queries, compile supporting evidence and track closure of outstanding actions.
- Trade finance
- Create and validate proforma LC applications, review LC drafts and issuance, and vet SWIFT messages to support clean LCs and timely shipments.
- Prepare accurate financial documents in SAP and validate bank presentations against LC conditions and contractual requirements.
- Liaise with banks on confirmations, rates, discrepancies and fees, escalating material issues where required.
- Monitor Authorization to Load issuance and maintain accurate LC/ATL status updates for ports, scheduling and business teams.




- Prepare and improve customer credit-monitoring reports and reporting required for mid-year and year-end LC discounting.
- Governance, reporting and improvement
- Review daily workload and prioritise time-sensitive requests, approvals, shipment cut-offs, bank presentations, payment follow-ups and month-end activities; escalate capacity or delivery risks.
- Execute data extracts and analysis, update trackers, prepare dashboards and translate cycle-time, documentation-error, operational-performance and SLA trends into actionable insights.
- Lead or support root-cause reviews, corrective actions, KPI development, process mapping, knowledge management, SAP and CTC enhancements, quick-win automation and MERP transition activities.
- Provide operational guidance, onboarding, training and knowledge sharing to support consistent process interpretation and execution.

Key skills required

- Bachelor's degree in Accounting, Finance, Commerce, International Trade, Supply Chain, Maritime Studies or a related field.
- 7-10 years of relevant experience across commercial services, including hands-on operational delivery and subject matter expertise in governance, controls, stakeholder coordination and service delivery.
- Experience in commodity, export, shipping, metals, mining or a comparable international trade environment is desirable.
- End-to-end knowledge of contract lifecycle management, order management, invoicing, shipping documentation and trade finance processes.
- Experience with contract intake, drafting support, redlining, approval routing, execution and repository management.
- Knowledge of sales order processing, contract drawdowns, delivery notes, billing interfaces, month-end reconciliation and contract-to-cash controls.
- Experience preparing international trade and marine documentation, including Bills of Lading, cargo certificates, customs declarations and discharge documentation.
- Working knowledge of Letters of Credit, SWIFT review, bank presentations, discrepancy management, ATL workflows, customer credit monitoring and bank fees.
- Knowledge of shipping, invoicing, metal pricing, supply chain, Incoterms, shipping regulations, port workflows and charterparty documentation requirements.
- Solid working knowledge of SAP, including contract maintenance, sales orders, delivery notes, financial documents and billing-related processes.
- Knowledge of Salesforce; experience with IMOS and Sedna is advantageous.
- Advanced Excel capability for trackers, reconciliations, workload monitoring, analysis, dashboards and reporting; Power BI experience is advantageous.
- Working knowledge of Microsoft Office applications.

📌 T&T-FT | Senior Team Lead | Order to Cash | Delhi
🏢 Deloitte
📍 Delhi