# We’re Hiring! | Sales & Service Trainer – Contact Centre (BQ Performance)

**Company:** Mercury Solutions Limited

**Role:** Sales & Service Trainer – BQ Performance Training

**Client:** Telecom / Contact Centre Budget:Upto 5 LPA

**Locations:**

Chennai

Hyderabad

Indore

Chindwara

Delhi NCR

Guwahati

Mohali & travel JK

### About the Role

We are looking for experienced Sales & Service Trainers to drive performance improvement among underperforming Contact Centre Advisors and Relationship Managers .

The role focuses on strengthening service quality, sales effectiveness, customer experience, and overall business productivity through structured training, coaching, and performance interventions.

#Key Responsibilities*

Deliver classroom, virtual, and blended Sales & Service training programs.

* Identify performance gaps using sales, quality, productivity, and customer experience data.

* Coach and mentor bottom-performing Advisors/RMs to improve KPIs and business outcomes.

* Conduct call listening, side-by-side coaching, mock calls, role-plays, and OJT.

* Strengthen customer communication, active listening, probing, objection handling, complaint resolution, and customer retention skills.

* Drive sales effectiveness through need identification, sales pitching, cross-selling, upselling, and save techniques.

* Conduct daily, weekly, and monthly Business Quality (BQ) refresher sessions.

* Track training effectiveness through assessments, pre- and post-training performance reviews, and KPI movement.

* Collaborate with Operations, Quality,



and Training teams to improve advisor performance.

### Eligibility Criteria

* Minimum **5 years of overall work experience

**.* Minimum **4 years of Sales & Service training experience**

.* Experience in Contact Centre training is essential.

* Candidates from Telecom, FMCG, Handset, Insurance, or E-commerce industries are preferred.

* Excellent communication and facilitation skills in English, Hindi, and relevant regional languages

.* Strong understanding of Contact Centre operations, sales and service KPIs, quality metrics, and customer experience.

* Experience in role-plays, call simulations, performance coaching, and data-driven training interventions.

* Ability to work with digital learning platforms, operational tools, and performance reports.

### What We’re Looking For

* Robust training delivery and facilitation skills.

* A performance-driven mindset with the ability to improve bottom-performing teams.

* Excellent analytical, communication, and stakeholder-management skills

.* Willingness to work from assigned Contact Centre locations and travel as per business requirements.

* Commitment to training governance, compliance, and continuous improvement.

### Interested?If you have a strong background in Contact Centre Sales & Service training and are passionate about driving measurable performance improvement, we would love to hear from you!**Share your updated CV at:** [email protected]

Pay: ₹35,000.00 - ₹38,000.00 per month

Work Location: In person

📌 Sales Trainer (Guwahati)
🏢 Mercury Solutions
📍 Guwahati