L2 Application Support Engineer Position Description

Position: SSE Experience: 4+YRS Shift: 1PM to 10PM IST Main location: Bangalore/Chennai Employment Type: Full Time Education Qualification: Any graduation or related field or higher with minimum 3 years of Relevant experience.

Your future duties and responsibilities

. Investigate, troubleshoot, and resolve incidents within agreed SLA timelines. . Perform root cause analysis (RCA) for recurring production issues and implement preventive measures. . Escalate complex issues to L3/Development teams and coordinate until resolution. . Execute production validations and post deployment health checks. . Handle user access requests, configuration changes, and environment support activities. . Maintain incident, problem, and change records in ITSM tools such as ServiceNow or JIRA. . Prepare operational reports, dashboards, and knowledge base documentation. . Collaborate with Infrastructure, Database, Network, and Security teams to ensure platform stability. . Identify opportunities for automation and continuous service improvement.

Required qualifications to be successful in this role

Experience in Application/Production Support or L2 Support. . Knowledge of Incident, Problem, Change, and Release Management (ITIL). . Strong troubleshooting and analytical skills. . Experience with Linux/Unix environments. . Experience with monitoring tools such as Splunk, Dynatrace, DataDog. . Familiarity with ticketing tools like ServiceNow, JIRA, or Remedy. . Experience with CI/CD tools such as Jenkins, Git, Maven, or Azure DevOps is an advantage. . Excellent communication and stakeholder management skills.

Preferred Qualifications

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Bachelor's degree in Computer Science, Information Technology, or a related field. . 6 - 8 years of experience in Application or Production Support. . ITIL Foundation certification (preferred). . Experience in Banking, Financial Services domains is an added advantage.

Key Competencies

. Incident & Problem Management . Production Monitoring . Root Cause Analysis (RCA) . Application Performance Monitoring . SLA Management . Production Deployment Support . Technical Troubleshooting . Documentation & Knowledge Management . Cross functional Collaboration . Customer & Stakeholder Communication

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace current opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

📌 Senior Software EngineerSupport (Bengaluru)
🏢 CGI
📍 Bengaluru