Responsibilities :

1. Managing end to end sales backend activities : Booking of order, dispatch of products and collection of payment

2. Coordinate pre-sales and after-sales activities between customers and sales team

3. Be involved in tele-sales related activities for repeat sales, processing sales orders received from the customers and other routine activities

4. Answers phone calls from customers and deals with problems as they arise

5. Follows up with customers to make sure that they are satisfied with the product(s)

6. Updates all contact information for clients

7. Follow up for the payments as per the payment escalation matrix

8. Respond to Online enquiries through Indiamart and company’s website

9. Manage queries and escalation of queries to sales manager for 2nd level support on handled processes & tasks

10. Report the status of the queries and advise the sales team on opportunities in pipeline

11. Identify and fill online government tenders

12. Prepare dashboards, data analytics and presentations for Senior executives' discussions

13. Review Sales Order Forms and send it to dispatch department.

14. Send dispatch docket details to client and handle all related queries.

15. Follow up with client for timely receipt of order in good condition.

16. Ensure all Orders are approved within pricing and discount policies

17. Co-ordinate with finance and plant for timely dispatch of material for existing customers.

18.



Take order follow-ups with the production team

19. Does sales order

- tracking delivery and maintain MIS for department

- Update customers on the status of orders

- Should be able to do handle dispatches from plant to customer single-handed led.

- Coordinate with finished goods store/dispatch department for timely dispatch of orders to the client.

- Maintains supplies by checking stock to determine inventory levels.

- Support the sales staff, when they are in field by providing data, documents, etc per their request

Requirements :

1. Currently in a backend sales role for medical devices company

2. Hands on experience on advanced Excel

3. Knowledge of Sales Cycle and its basic requirements

4. Knowledge of CRM systems usage

5. Ability to build relationships with key stakeholders

6. Self-starter, proactive and a can do innovative attitude

7. Excellent communication skills, cross functional experience and robust interpersonal skills

8. Results and detail oriented with the ability to manage conflicting priorities effectively

9. Ability to adopt process changes

- Team Player with positive attitude ready to work in a fast paced environment

- Hands-on on excel formulas like Vlookup, PivotTable, etc

- Experience on handling enquiries on various online platforms

Qualification

Any Graduate

Pay: ₹40,000.00 - ₹50,000.00 per month

Work Location: In person

📌 Sales Coordinator (Delhi)
🏢 Madhu Instruments
📍 Delhi