We are looking for customer-centric Customer Service Executives to support our Direct-to-Consumer (D2C) eyewear brand. This role is primarily focused on live chat support (80%), with limited voice interactions (20%), ensuring customers receive accurate, friendly, and efficient assistance throughout their purchase and post-purchase journey.

Key Responsibilities

- Handle customer inquiries via live chat platforms related to eyewear products, lens options, prescriptions, order status, delivery, returns, and refunds. :

- Provide voice support to resolve complex queries, escalations, or follow-ups when required. :

- Assist customers in selecting frames, lenses, coatings, and understanding prescription details. :

- Resolve complaints efficiently while maintaining brand tone and service quality. :

- Update and maintain accurate records of customer interactions in CRM/ticketing systems. :

- Coordinate with internal teams (optical lab, logistics, warehouse, and tech) to resolve issues. :

- Follow company SOPs, quality standards, and compliance guidelines. :

- Achieve defined KPIs such as CSAT, response time, resolution rate, and quality scores. :

- Identify opportunities to upsell or cross-sell eyewear products and accessories during interactions. :

- Stay updated on product launches, promotions, and eyewear trends.

Required Skills & Qualifications





- Excellent written communication skills (essential for live chat). :

- Good verbal communication skills for customer calls. :

- Strong customer handling and problem-solving abilities. :

- Basic understanding of e-commerce or D2C operations. :

- Ability to manage multiple chat conversations simultaneously. :

- Comfortable working with CRM systems and chat tools.

Preferred Qualifications

- Experience in eyewear, optical, fashion, or e-commerce customer support. :

- Knowledge of prescriptions, lenses, coatings, and eyewear fitting (training can be provided). :

- Prior experience handling high-volume chat support.

What We Offer

- Market-competitive salary :

- Structured training on eyewear products and customer handling :

- Growth opportunities in a fast-growing D2C brand :

- Supportive and collaborative work culture

Female leads preferred.

Salary Package: Competitive compensation package as per market standards

Job Information: Job location: Moti Nagar, Delhi.

Employment type: Full-time (Work from Office).

- Schedule: Morning shift (10 AM - 6 PM)

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits :

- Provident Fund

Application Question(s):

- Monthly CTC
- Notice Period

Experience :

- total work: 1 year (preferred)

Work Location: In person

📌 Customer Service Executivec Eyewear (Chat & Voice) (Delhi)
🏢 Voyageeyewear
📍 Delhi