Job Title : Customer Support Representative

Company : Fitspire

Location : Connaught Place

Working Days : Monday - Saturday

Shift Timings :9:30 AM - 6:30 PM

About the Company

Fitspire is a fast-growing health and nutrition brand committed to providing high-quality supplements and wellness products. As a Direct-to-Consumer (D2C) brand, Fitspire focuses on delivering products directly to customers through digital platforms while ensuring a seamless and high-quality customer experience.

Role Overview

We are looking for a dynamic and detail-oriented Customer Support Representative who will be responsible for managing end-to-end customer relationship management processes, ensuring excellent customer experience, and driving customer retention strategies.

Key Responsibilities

Customer Relationship Management

- Manage and maintain the CRM system to track customer interactions, purchase behavior, and feedback.
- Ensure accurate customer database management and segmentation.
- Monitor and improve the overall customer experience across all touchpoints.

End-to-End CRM Operations

- Take ownership of end-to-end CRM processes, including customer onboarding, engagement, retention, and reactivation.
- Manage customer lifecycle campaigns to drive repeat purchases and loyalty.
- Coordinate with sales, marketing, logistics, and customer support teams for smooth customer operations.

SOPs & Process Management

- Ensure consistent execution of CRM workflows and customer handling procedures.
- Continuously review and improve CRM processes for better efficiency and service quality.

Customer Support & Issue Resolution

- Ensure quick resolution of order-related issues such as delivery delays, returns, refunds, and product concerns.




- Maintain a high standard of customer satisfaction and service quality.

Customer Engagement & Retention

- Plan and execute customer engagement strategies and retention initiatives.
- Support loyalty programs, promotional campaigns, and personalized customer communication.
- Work with marketing teams to implement customer-centric campaigns.

Data Analysis & Reporting

- Analyze customer behavior, feedback, and engagement metrics.
- Generate CRM reports, customer insights, and performance dashboards.
- Use data insights to improve retention, marketing strategies, and customer experience.

Required Skills & Qualifications

- Bachelor’s degree in Business Administration, Marketing, or related field.
- 2-4 years of experience in CRM operations, preferably in D2C or FMCG industry.
- Robust understanding of customer lifecycle management and retention strategies.
- Experience handling large customer databases and high-volume customer interactions.
- Good knowledge of CRM tools, customer data platforms, and reporting systems.
- Ability to create and implement SOPs and streamline operational processes.
- Excellent communication, coordination, and problem-solving skills.

Preferred Experience

- Experience working with D2C brands, especially in health, wellness, or supplements industry.
- Exposure to e-commerce customer support and order management systems.
- Familiarity with CRM analytics, retention campaigns, and customer segmentation strategies.

Key Competencies

- Customer Lifecycle Management
- CRM Tools & Data Management
- SOP Development & Process Optimization
- Customer Retention & Engagement
- Cross-Functional Coordination
- Data Analysis & Reporting

Pay: ₹15,000.00 - ₹30,000.00 per month

Application Question(s):

- What is your Current In-hand Salary?

Work Location: In person

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