About Ramsons Perfumes

Ramsons Perfumes is an Indian fragrance company with in-house manufacturing and a presence across D2C, marketplaces, quick commerce, general trade, contemporary trade and institutional channels. Our digital business is being rebuilt as a structured, data-led function. This role is one of its core leadership hires.

Role purpose

- Build and run an e-commerce operation that grows profitably and does not depend on any one person.
- Own the channel P&L; at contribution-margin level, not just revenue.
- Make fulfilment, inventory and marketplace performance predictable through systems, SOPs and dashboards.
- Free the Head of Digital from day-to-day operational escalations.

Key responsibilities

1. Channel P&L; and unit economics

- Own SKU-level contribution margin by channel, after commissions, shipping, RTO, returns and discounts.
- Reprice, rebundle or delist SKUs that lose money on a channel.
- Approve promotion and discount depth jointly with finance.

2. Catalog and listing management

- Own listings, A+ content, titles, keywords and pricing parity across all channels.
- Ensure Legal Metrology compliance on every listing: MRP, net quantity, manufacturer and origin details.
- Design variant, combo and gift-set architecture to lift AOV.
- Run listing launches for new products within agreed timelines.

3. Inventory and demand planning

- Forecast channel-wise demand and place stock across FBA, Flipkart fulfilment and quick-commerce dark stores.
- Keep top SKUs in stock and flag aged or slow-moving inventory early.
- Plan festive and sale-event peaks (Diwali, Valentine's, Prime Day, Big Billion Days)



3–4 weeks ahead.

4. Order fulfilment and logistics

- Manage 3PL and warehouse SLAs, courier mix and pincode serviceability.
- Handle dangerous-goods requirements for perfumes: surface-only lanes, courier restrictions, compliant packaging.
- Reduce breakage and leakage through packaging specs, drop tests and courier claim recovery.

5. RTO, returns and COD control

- Drive COD-to-prepaid conversion, address verification and RTO risk rules at checkout.
- Set and enforce a returns policy that blocks used or tampered-product returns.
- Track RTO and return cost as a percentage of GMV by channel and pincode cluster.

6. Marketplace account health

- Maintain seller ratings, cancellation rate, dispatch timelines and policy compliance.
- Win and hold the buy box on core SKUs.
- Monitor and act against unauthorised sellers and counterfeits through brand registry.
- Reconcile commissions and fees and raise claims and settlement disputes.

7. Customer experience operations

- Own support SLAs, ticket categorisation, CSAT and review management.
- Run WhatsApp order-update and support flows.

8. Payments and reconciliation

- Reconcile payment gateway, COD remittance and marketplace settlements with finance every month.




- Run leakage audits: unpaid orders, wrong commission slabs, unclaimed courier losses.

9. Systems, automation and team

- Own OMS/WMS processes and cross-channel inventory sync.
- Structuring SOPs for every recurring task and build dashboards the team runs without escalation.
- Hire, train and lead the e-commerce operations team.

What this role does not own

- Paid media and ad budgets
- Creative and brand positioning
- Factory production planning
- Website development
- General trade, modern trade, export and institutional sales

Who we're looking for

Must have

- 7–10 years in e-commerce operations, with at least 3 years leading a team.
- Has run D2C and marketplace operations together for a consumer brand (FMCG, beauty, personal care orsimilar).
- Has built a SKU-level contribution margin model and used it to make pricing or assortment decisions.
- Has reduced RTO, returns or stock-outs measurably, with before-and-after numbers.
- Knows marketplace fee structures, settlement cycles and account-health rules in detail.
- Strong in Excel; comfortable with dashboards and working with data.
- Has written SOPs that a team still follows.

Education

- Graduate, Engineering or Commerce preferred.
- MBA in Operations, Supply Chain or Marketing is a plus, not a requirement.

Good to have

- Fragrance, beauty or cosmetics category experience.
- Shopify, third-party checkout and OMS/WMS experience.
- SQL or Power BI.

Pay: ₹1,800,000.00 - ₹2,400,000.00 per year

Benefits:

- Provident Fund

Work Location: In person

📌 Head EcommerceOperations (Mumbai)
🏢 BR SONS
📍 Mumbai