Role at a glance:

- Reports to: CEO

- Location: Kolkata head office, with travel to Dankuni and Dhulagarh sites

- Team: 2 Implementation Managers, 1 Training & Content Specialist

Purpose:

Get every process on the Implementation List built and live by 31 March 2027, with nothing going live before people are ready. Product Engineers build, function heads certify users, the CEO decides go. You coordinate and check.

Responsibilities:

- Run the programme - Keep the Implementation List current, review progress weekly with function heads, escalate delays to the CEO the same week, and send a monthly steering pack. Count a process as live only on the owner's signed check.

- Control go-lives - Run the readiness checklist two weeks before every go-live. No go-live with open gaps; give the CEO the go, or the gaps with dates.

- Make changes stick - Run 60-day and quarterly adherence checks, turn every gap into a CAPA or change request, and close it on time. Review and publish Company Master changes, and keep SOPs and training current.

- Hand over - Write a go-live playbook after the first pilot wave, and prepare the handover to a permanent Process Excellence role after March.

- Lead the team - Monthly one-on-ones, on-time reviews, development plans, and a backup for every critical seat.

Targets:

- 545 processes built and live by 31 Dec 2026; 1,240 by 31 Mar 2027

- 100% of go-lives with every CL-30 item green

- 90% or more of live processes passing the 60-day check

- 100% of gaps logged as CAPA or change request





- 100% of approved Master changes published within 7 days

- Reviews and one-on-ones on time, backups in place, attrition within limit

Ideal profile:

- Experience in running multi-site programmes (infrastructure, construction, manufacturing or similar)

- Has led an ERP, ISO/quality or operating-system rollout, and has managed managers

- Comfortable on site; firm and fair enough to say "not ready" to senior people, backed by evidence

- Accepts being audited, and is happy to build a handover

- Knowledge of CAPA, change control and SOPs is a plus

Pay: ₹1,200,000.00 - ₹1,800,000.00 per year

Advantages:

- Health insurance
- Provident Fund

Application Question(s):

- Do you have experience in Process Implementation? If Yes, kindly explain (Mandatory to answer)
- Do you have experience in ERP roll out and other process roll out? If Yes, kindly explain. (Mandatory to answer)
- Do you have experience in running multi-site programmes (infrastructure, construction, manufacturing or similar)? If Yes, kindly explain. (Mandatory to answer)
- Are you comfortable to visit our Dankuni & Dhulagarh sites? (Mandatory to answer)
- Do you have experience in managing managers? (Mandatory to answer)
- Do you have experience working in tight schedule and successful delivery? If yes, kindly explain. (Mandatory to answer)
- What is your Current CTC per annum?
- What is your Expected CTC per annum?
- What is your Notice Period?

Work Location: In person

📌 Program Lead - Process Implementation (India)
🏢 Crystal Group
📍 India