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Job Summary

• The Direct and Indirect Tax Change Champion exists to translate tax strategy, legislative developments and operational requirements into controlled, sustainable changes across direct and indirect tax processes. The role enables Tax teams to adopt new policies, processes, data capabilities and technologies while maintaining regulatory compliance, operational continuity and effective internal controls.
• The role is accountable for shaping and delivering tax transformation initiatives, coordinating impact assessments, strengthening process and data controls, and preparing affected stakeholders for implementation. This includes establishing explicit transformation governance, managing dependencies and risks, and using process analysis and tax expertise to identify opportunities for automation, standardisation and improved reporting.
• Working across Country and Group Tax teams, Finance, Technology and relevant business functions, the role influences tax process owners and supports subject-matter experts in converting regulatory and business requirements into practical solutions. The role does not own underlying tax legislation, business strategy or technology development. It provides the change leadership, tax context and governance required to implement agreed changes effectively.

Key Responsibilities

Tax Transformation Strategy & Prioritisation
• Translate tax strategy, regulatory developments and operational priorities into a structured transformation roadmap that addresses material direct and indirect tax requirements.




• Evaluate proposed changes against tax, business, data and technology needs to establish clear scope, outcomes, dependencies and implementation priorities.
• Shape business cases and delivery options for process, data and technology improvements that strengthen tax compliance and operational effectiveness.
• Provide tax transformation insight to process owners and governance forums, enabling informed decisions on investment, sequencing and implementation risk.

Change Impact & Stakeholder Adoption
• Assess the impact of tax policy, legislative, process and technology changes on affected teams, controls, data flows and operating procedures.
• Develop and execute change and communication approaches that build stakeholder understanding, readiness and adoption across Group and Country Tax teams.
• Identify adoption barriers and stakeholder concerns early, escalating material issues and coordinating practical mitigation actions with accountable owners.
• Engage Tax, Finance, Technology and business stakeholders to maintain alignment on intended outcomes, responsibilities and implementation requirements.

Tax Process Optimisation
• Analyse direct and indirect tax workflows to identify control gaps, duplication, manual intervention and opportunities for standardisation or automation.




• Design improved tax processes and operating practices that enhance accuracy, efficiency, traceability and consistency across relevant jurisdictions.
• Apply process mapping, data analysis and operational requirements analysis to define credible future-state workflows and measurable improvement outcomes.
• Embed continuous improvement mechanisms that use stakeholder feedback, performance information and operational learning to refine tax processes.

Tax Technology & Data Enablement
• Define tax business and operational requirements for tax engines, automation tools, data warehouses and reporting platforms in partnership with Technology teams.
• Coordinate tax input into solution design, testing, user acceptance and implementation readiness to confirm that agreed requirements and controls are addressed.
• Support the controlled deployment of tax technologies by coordinating user guidance, adoption support, issue resolution and post-implementation review.
• Monitor solution performance and data outcomes after implementation, directing identified defects, control concerns and enhancement opportunities to accountable owners.

Transformation Governance, Risk & Controls
• Establish proportionate governance for tax change initiatives, providing transparent oversight of scope, milestones, dependencies, decisions and delivery risks.
• Integrate tax compliance, internal control and conduct requirements into transformation design and implementation decisions.
• Maintain clear project documentation and performance reporting that enables timely escalation, governance review and accountable decision-making.
• Coordinate the identi

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